Reservation Sales Agent - Work At Home

Outrigger Hospitality Group; Oregon; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Work from home

Paid training

Equipment provided

Competitive hourly salary

Training bonus

Monthly incentives

Familiarization trips

Hotel discounts

Medical plan

Paid holidays and leave

401K

Job summary

Outrigger Marketing, Inc. (OMI) is seeking sales-oriented individuals for full-time Reservation Sales and Customer Service roles, with the flexibility to handle voice, chat, and email interactions from a home-based setup within the United States.

The positions focus on driving revenue, delivering top-tier guest information, and maintaining performance metrics. Benefits include paid training, equipment provided, and monthly incentives, with opportunities for familiarization trips and company

Qualifications

• High School Diploma or equivalent.
• Ability to handle voice, chat, and email interactions.
• Ability to read and understand correspondence, memos, and key performance reports.
• Ability to sit for long periods of time while working on the computer, and communicating with various customers via telephone, email, or chat.

Responsibilities

• Reservation sales to drive revenue.
• Provide exceptional customer service with high call volume.
• Meet KPIs for quality, sales conversions, and efficiency.

Skills

Sales orientation

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Outrigger Marketing, Inc. (OMI), located in the Denver Metro area, is the Global Virtual Contact Reservations Center for Outrigger Hospitality Group, a Hawaii based company. OMI is currently seeking sales oriented individuals to join our mission to create guests for life. Our passion is creating amazing guest vacation experiences while offering world-class hospitality. We're hiring full-time positions! Must be a Colorado resident.

Responsibilities and Duties

• Reservation Sales - Highly motivated and talented sales-focused position that drives company revenue goals.
• Customer Service - Provides exceptional customer service while handling high call volume, processing reservations, and providing detailed information on Outrigger hotel and resort experiences.
• Key Performance Metrics - Meet or exceed key performance metrics for quality of customer service, sales conversion, and efficiency of answering inquiries.

Qualifications and Skills

• High School Diploma or equivalent required.
• Ability to handle voice, chat, and email guest interactions.
• Ability to read and understand correspondence, memos, and key performance reports.
• Ability to sit for long periods of time while working on the computer, and communicating with various customers via telephone, email, or chat.
• Ability to be flexible with regard to work schedule; weekends, holidays, and evenings may be required.

Benefits and Perks

• Work from the convenience and security of your home - get rid of the cost, time, and stress of a daily commute
• Paid Training
• Computer and workstation equipment provided.
• Competitive salary starting at $17 per hour
• Training Success Bonus of $250
• Additional performance-based incentives that are paid out monthly. Average payout of $2 - $5 hourly.
• Qualified hosts are eligible for property familiarization trips (locations include California and Hawaii)
• Discounted Hotel Rates
• Comprehensive Medical Plan benefits of Medical and Prescription Drugs, Dental, and Vision with minimal out-of-pocket employee cost
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)