Reservation Manager

U-Haul; Des Plaines (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Gym Reimbursement Program

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Employee Stock Ownership Plan (ESOP)

Job summary

A leading moving and storage company in the United States is seeking a Reservation Manager Agent who enjoys being part of a team and providing outstanding customer service. This role requires supporting customers, field team members, and dealerships through reservation management and equipment distribution. The ideal candidate has a high school diploma and proficiency in multitasking and customer service. The company offers various benefits including health insurance and career stability.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones.
• Proficient in customer service, time management, and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Support field team members with equipment and reservation management.
• Review reports for effective placement of equipment and reservations.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Word

Email

Education

High school diploma or equivalent

Tools

Multiline phones

Microsoft Word

Email

Job description

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic.

Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Reservation Manager Agent Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Minimum Qualifications

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking