Reservation Liaison

Lake Nacimiento Hospitality; California (MO); In loco; USD 44.083.000 - 57.859.000; Tempo pieno

Descrizione del lavoro

Lake Nacimiento Hospitality LLC, dba Lake Nacimiento, is seeking a Reservations Liaison for the 2025 season to support campgrounds and day-use areas. The role serves as the first point of contact between managers and recreation.gov via The Hub, coordinating refunds and updates with the GM.

The position requires strong organizational skills, proficiency with Microsoft Office, and precise data entry. Compensation is $16.75 per hour and includes the chance to help visitors enjoy boating, fishing,

Competenze

• Proficient with Microsoft Office Suite and reservation systems.
• Excellent organizational skills and data entry accuracy.
• Able to communicate clearly, both orally and in writing.
• Flexible in a changing environment with a growing company.

Mansioni

• Approves/denies refund requests for reservations based on GM guidance.
• Submits and follows up on guest refund requests.
• Creates informational guest banners for camping/day-use facilities on recreation.gov.
• Submits campsite/closure requests based on GM input.
• Emails guests for reservations canceled due to closures.
• Updates facility fees on recreation.gov for each season.
• Keeps open/close dates accurate for each facility.
• Upgrades facility locations with features like Scan and Pay, Venue Systems, and Field Sales.
• Creates new users in recreation.gov to access The Hub.
• Assists Vista employees with issues in recreation.gov.

Conoscenze

Microsoft Office

Data entry

Organizational skills

Communication

Adaptability

Attention to detail

Strumenti

recreation.gov

Descrizione del lavoro

Lake Nacimiento Hospitality LLC, dba Lake Nacimiento- Working at Lake Nacimiento is a rewarding opportunity that involves helping visitors enjoy water activities like boating, fishing, and swimming. We are seeking talented associates to support this Central Coast location for the 2025 season, offering the chance to assist in preserving the lake’s beauty while providing exceptional service to those seeking outdoor recreation.

Title: Reservations Liaison Reports To: AP Manager Department: Accounting

Summary: Recreation.gov is a reservation system that Vista operates through our government partners. The Reservations Liaison serves as the first point of contact for Campgrounds/Day-use areas between managers and recreation.gov via The Hub. $16.75 per hour.

RESPONSIBILITIES:

• Completes various tasks that may arise for said campground/day-use area, which include the following in conjunction with the GM:
• Approve/deny refund requests of customer reservations on recreation.gov based on information from GM, location specific
• Submit and follow up on guest refund requests from recreation.gov
• Create informational guest banners for camping/day use facilities online at recreation.gov for public viewing
• Submit campsites/whole facilities reservation closure requests based on information from local GM, spur of the moment reaction required on occasion
• Reach out to guest who may have had a reservation canceled due to a closure via email
• Update and confirm facility specific fees listed on recreation.gov for each operating season
• Keep operating season open and closing dates correct for each facility each season
• Upgrade facility specific locations to include new features such as (Scan and Pay, Venue Systems, and Field Sales)
• Create new users in recreation.gov to provide access to "The Hub", DAR’s (daily arrival reports)
• Assists Vista employees (attendants)with issues experienced in recreation.gov

REQUIREMENTS:

• Must be dependable, able to follow instructions, and be open to feedback.
• Proficient with Microsoft Office Suite and have the ability to learn the organization’s reservation(s) system.
• Excellent organizational skills, attention to detail and data entry accuracy.
• Flexibility and ability to effectively function in a changing environment with a rapidly growing company.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to use tact and diplomacy to effectively communicate with the public and others.

Sedentary position; Lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like a ream of paper, file folders, or laptop.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.