Reservation and Data Specialist

Mercy House; Corona (CA); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Flexible Spending Account

Employee Assistance Program

403(b) with company match

Paid on-the-job training

Mileage reimbursement

Referral bonus

Job summary

Mercy House is seeking a Data and Reservation Specialist in Corona, CA. You will coordinate homeless services enrollment and referrals, and manage data entry into HMIS to support program outcomes.

Responsibilities include tracking bed availability, generating reports, and maintaining client files. Strong computer skills and Spanish language aptitude are highly valued for this role.

Qualifications

• Experience in data entry and office administration.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with HMIS or similar data systems preferred.
• Ability to multi-task in a fast-paced environment.
• Fluency or strong proficiency in Spanish is highly valued.

Responsibilities

• Coordinate homeless services enrollment and referrals.
• Enter data into HMIS and generate reports.
• Track bed availability and reservations.
• Screen referrals for safety checks.
• Attend meetings and trainings as needed.

Skills

Data entry

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Verbal communication

Tools

HMIS

Job description

Status: Full-Time, Hourly, Non-Exempt, In-PersonPayrate: $21.50/HourSchedule: Monday - Friday 7:00 a.m. - 3:00 p.m.Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."Benefits Offered:Medical, dental, and vision insurancePaid Time Off (Vacation + Sick Pay)Flexible Spending AccountEmployee Assistance Program403(b) savings plan with up to 3% company matchingPaid on-the-job training and orientationMileage reimbursementReferral bonus programOpportunities for career growthJob Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes.Essential Duties and Responsibilities:ReservationsResponsible for tracking and updating Bed Availability RosterScreen calls from referring Outreach partners, PD and returning clientsEnsure referrals have been vetted for felony warrant checks and sex offender statusMake bed reservation for client arrivals; to include mode of transportation to shelterProgram Data Entry and ReportingEnsure HMIS intake forms are completed by clients and data is entered into the HMISEnsure HMIS data quality managementResponsible for entering all Bed Nights, Case Notes and Services into database dailyScan and file intake packets and other pertinent documents dailyFollow up with staff as needed to ensure needed documents and updated forms are kept to the agency standardMeet data entry deadlines in a challenging and constantly changing atmosphereLight data reporting tasksMiscellaneousAttend staff meetingsAttend County CoC meetings as neededAttend training workshops as neededPerform ad hoc projects as appointed by SupervisoEducation and ExperienceStrong computer, typing, and data processing skillsProficiency in Microsoft Word, Excel, Outlook, and Internet-based browsersPossess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needsGeneralAbility to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with othersStrong verbal communication and interpersonal skillsAbility to multi-task in a fast-paced environmentAttention to detailFluency in Spanish is of significant valuePhysical RequirementsAbility to lift up to 25 poundsProlonged periods sitting at a desk and working on a computer