Reservation Agent – PT

Jobtailor; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

U-Haul is seeking a customer-focused support specialist in Tucson, AZ to assist with inbound and outbound calls, reservations, and equipment distribution. You will collaborate with field teams and dealerships to manage U-Box storage products and optimize inventory flow under the Traffic Control Manager's guidance.

The role emphasizes strong customer service, time management, and multitasking skills, with daily use of office equipment and Word/email tools in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Working knowledge of office equipment such as multiline phones, Word and email.
• Proficient in customer service, time management and multitasking.
• U-Haul nicotine policy applies in AZ and listed states.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management and placement.
• Direct incoming customers' equipment to areas based on customer demand and productivity status to balance regional inventory and meet future demand.
• Review reports supporting effective equipment placement, customer reservations, and contracts.
• Assist with the Company’s U-Box portable storage product.
• Support customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution under the direction of the Traffic Control Manager.

Skills

Customer Service

Time Management

Multitasking

Office Equipment Proficiency

Reservation Management

Education

High school diploma or equivalent

Tools

Multiline Phones

Microsoft Word

Email

Job description

• Assist with calls from and to customers
• Support field team members and U-Haul dealerships with equipment and reservation management and placement
• Direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels and meet future demand
• Review reports supporting effective equipment placement, customer reservations, and contracts
• Assist with the Company’s U-Box portable storage product
• Support customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution under the direction of the Traffic Control Manager

Requirements

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking
• U-Haul will not hire or re-hire individuals who use nicotine products in Arizona and other listed states

Core Competencies

Demonstrates strong customer service skills and effective time management while supporting equipment and reservation management. Proficient in multitasking and utilizing office equipment to enhance operational efficiency.

Highest-signal resume keywords

• Customer Service
• Time Management
• Multitasking
• Office Equipment Proficiency
• Reservation Management

Soft Skills

• Effective Communication
• Problem Solving

Industry Keywords

• U-Haul
• Equipment Placement
• Customer Reservations
• U-Box Portable Storage

Tools & Technologies

• Multiline Phones
• Microsoft Word
• Email