Reservation Agent

Jobtailor; Brunswick (ME); On-site; USD 34,000 - 48,000; Full time

Job summary

Jobtailor is seeking an entry-level Customer Support/Operations Assistant to help manage customer calls and coordinate equipment and reservations with U-Haul dealerships. The role supports field teams, directs equipment flow, and reviews placement reports to balance regional inventory.

Responsibilities include assisting with U-Box storage products and ensuring timely communications, using Word, email, and multiline phones to deliver efficient service.

Qualifications

• High school diploma or equivalent required.
• Working knowledge of office equipment, multiline phones, Word, and email.
• Proficient in customer service, time management, and multitasking.
• Must not use nicotine products, per state law.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management.
• Direct incoming customers' equipment to areas based on customer demand and productivity status to balance regional market inventory levels and meet future demand.
• Review reports supporting effective equipment placement, customer reservations, and contracts.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer Service

Time Management

Multitasking

Office Equipment Proficiency

Reservation Management

Education

High School Diploma or Equivalent

Tools

Multiline Phones

Microsoft Word

Email

Job description

• Assist with calls from and to customers
• Support field team members and U-Haul dealerships with equipment and reservation management and placement
• Direct incoming customers' equipment to areas based on customer demand and productivity status to balance regional market inventory levels and meet future demand
• Review reports supporting effective equipment placement, customer reservations, and contracts
• Assist with the Company’s U-Box portable storage product

Requirements

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking
• Must not use nicotine products, consistent with applicable state law

Core Competencies

Demonstrates strong customer service skills and effective time management while supporting equipment and reservation management. Proficient in multitasking and utilizing office equipment to enhance operational efficiency.

Highest-signal resume keywords

• Customer Service
• Time Management
• Multitasking
• Office Equipment Proficiency
• Reservation Management

ATS Optimization Keywords

Soft Skills

• Communication
• Problem-Solving

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Equipment Management
• Customer Reservations
• U-Box Portable Storage
• Productivity Status
• Market Inventory Levels

Tools & Technologies

• Multiline Phones
• Microsoft Word
• Email