RESERVATION AGENT FULL TIME

Land Holdings 1, LLC DBA Scarlet Pearl Casino Resort; D'Iberville (MS); On-site; USD 17,000 - 24,000; Full time

Job summary

DeKalb Health is seeking a Reservations Agent to handle hotel/casino reservations, answer calls, and input bookings into the system. You will provide callers with information about services and document details accurately during calls.

The ideal candidate has 2–3 years in hotel operations, can manage multiple tasks, communicate effectively, and work well both independently and in a team. Open availability and ability to obtain necessary licenses are required.

Qualifications

• Experience with hotel operations or reservations is preferred.
• Proficient with LMS and Microsoft Office suite (Outlook, Word, Excel).
• Strong communication, teamwork, and multitasking abilities.
• Ability to deliver high-quality customer service and handle inquiries.

Responsibilities

• Process casino and executive reservations and input bookings.
• Answer incoming calls and direct inquiries to proper channels.
• Input reservations into the computer system and maintain accurate records.
• Provide callers with information regarding the property and services.
• Document details accurately while on calls.

Skills

LMS

Microsoft Office

Outlook

Word

Excel

Job description

• Location 9380 CENTRAL AVE,DIBERVILLE, MS, 39540,United States
• Base Pay $15.00 / Hour
• Job Category Reservations
• Employee Type FT Hourly
• Manage Others No

Description

This position is responsible for processing all Casino and Executive reservations, answering incoming calls and directing inquiries, inputting room reservations into the computer system, providing callers with various types of information regarding the property, and listening and documenting information accurately while on calls.

JOB REQUIREMENTS:

Must be at least 21 years of age.

Minimum of two (2) to three (3) years of experience in Hotel operations.

Proficient on LMS, Microsoft Office Products (Outlook, Word and Excel).

Must be able to communicate effectively with all levels of employees.

Must be self-motivated and work with a positive attitude.

Must work well both individually and as part of a team.

Must be able to manage multiple priorities.

Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Ability to operate various types of office equipment including, but not limited to; personal computers, printers, calculators, copy machines, FAX machines, telephone, and other departmental related systems.

Must be able to obtain/maintain any necessary licenses and/or certifications.

Requirements

Must have open availability.

Must be able to pass Gaming Background check.