Reservations Agent

Peppermillcareers; Reno (NV); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Up to $1,000 hiring bonus

Job summary

Peppermillcareers is looking for a Reservation Agent to provide efficient and friendly service to guests contacting the Call Center for hotel reservations. This in-person position requires excellent communication skills and a focus on guest satisfaction.

The ideal candidate must be at least 18 years old and possess a high school diploma or G.E.D. Customer service experience and the ability to learn various computer applications are preferred.

Qualifications

• At least 18 years old.
• One year of customer service experience preferred.
• Ability to effectively use various computer applications.

Responsibilities

• Answer calls and greet guests with friendly service.
• Manage and create hotel reservations.
• Communicate effectively with guests and coworkers.

Skills

Customer service experience

Computer applications

Clear communication in English

Education

High school diploma or G.E.D.

Job description

This position has up to a $1,000 hiring bonus

The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations and connecting calls to the correct department.

This is an in person position only.

Duties:

• Promptly answer calls and greet guests with friendly and sincere service.
• listen to and understand requests, respond with appropriate action, and provide accurate information.
• Manage and create room reservations.
• Effectively communicate with guests, coworkers and management via email and profile notes.
• Maintain a high level of attention and accuracy.
• Ensure guest satisfaction by managing service failures, problem solving and prioritizing guest needs.
• Maintain an environment of respect for every guest.

Qualifications:

• Must be at least 18 years of age.
• High school diploma or G.E.D. required.
• Minimum one year of customer service experience preferred.
• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
• Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication and data input.
• Must be able to communicate clearly in English.