Hotel Front Desk Clerk - swing

Treasure Bay Llc; Biloxi (MS); On-site; USD 24,000 - 32,000; Full time

Job summary

Treasure Bay Llc in Biloxi, Mississippi is hiring a Hotel Front Desk Clerk - swing. This full-time role reports to the Hotel Manager on Duty and requires ability to obtain a Mississippi Gaming License.

You will perform guest service duties, supervise front desk team, conduct evaluations, hire/train new clerks, manage schedules, and assist marketing with room blocks and upgrades.

Qualifications

• High School Graduate or equivalent.
• Excellent oral and written communication skills.
• Computer experience with Windows, Word and Excel.

Responsibilities

• Perform guest service representative duties and act as hotel supervisor.
• Evaluate guest service representatives for 90 day and annual evaluations.
• Conduct quarterly meetings with the crew.
• Handle guest or crewmember complaints/issues.
• Reconcile third party bookings at the end of each month.
• Track call log data and weekly productivity.
• Interview and hire new clerks and create training booklets.

Skills

Communication skills

Education

High school diploma or equivalent

Tools

Windows

Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Front Desk Clerk - swing

Full Time Biloxi, MS, US

4 days ago Requisition ID: 1289

JOB DESCRIPTION

REPORTS TO: Hotel Manager on Duty

POSITION SUMMARY:

Must be able to obtain a Mississippi Gaming License.

RESPONSIBILITIES

• Responsible for performing all job duties of a guest service representative and a hotel supervisor
• Responsible for evaluating all guest service representatives for 90 day and annual evaluations
• Responsible for conducting quarterly meetings with the crew
• Responsible for handling any guest or crewmember complaints/issues
• Responsible for reconciling third party bookings at the end of each month
• Responsible for tracking call log data
• Responsible for tracking weekly productivity
• Responsible for interviewing and hiring new clerks
• Responsible for training all new hires and creating training booklets
• Responsible for department orientation with new hires
• Responsible for reviewing the schedule
• Responsible for assisting front desk when needed
• Responsible for assisting marketing with upgrades and room blocks
• Responsible for ensuring that all guest service representatives are consistent in maintaining guest service standards
• Responsible for any other duties as assigned by the supervisor

CERTIFICATION/LICENSES: Mississippi Gaming License REQUIRED.

EDUCATION OR SKILLS REQUIRED:

High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel.

PHYSICAL ACTIVITIES:

The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills.