Reservation Agent

Eddy; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Floating holidays

Paid vacation

Company insurance

Paid sick time

Job summary

Campland on the Bay, a full-service RV resort in San Diego, seeks friendly reservations staff. You will check guests in, process payments, and manage reservations using our software. Strong guest communication and reliable attendance are essential.

Ideal candidates have hotel front desk or reservations experience, can type at least 30 wpm, and are comfortable with computers. Weekend and holiday shifts are required; on-site work only with benefits including holidays, vacation, and insurance.

Qualifications

• Minimum of 1–2 years in hotel/front desk reservations or call center role.
• Must be able to use reservations software within training period.
• Able to handle guest inquiries, questions, and complaints professionally.

Responsibilities

• Check-in guests using reservations software and process payments.
• Answer calls to create, modify, or cancel reservations.
• Respond to guest questions and concerns to ensure a great stay.
• Coordinate with guest relations, security, and maintenance as needed.
• Maintain front desk documents and communicate via phone/radio.
• Adhere to reservations policies and procedures and maintain punctual attendance.

Skills

Heavy inbound calls

Hotel reservations experience

Front desk experience

Typing speed 30 wpm

Intermediate PC skills

Education

High school diploma or equivalent

Tools

NewBook reservation software

Job description

APPLY HERE: https://www.paycomonline.net/v4/ats/web.php/portal/FAE06173C0479541870A7D33F32FE8D7/jobs/155453DescriptionCampland on the Bay is a full-service, destination RV Resort. Located in the Pacific Beach neighborhood of San Diego, we occupy 40 prime acres on Mission Bay just east of Crown Point. We offer over 500 campsites varying in size and location.We seek several friendly and patient people for full time (40 hours per week) and part time opportunities. They must know how to use a desktop PC and have prior experience with heavy inbound calls. Ideal candidates will have prior experience working in a hotel reservations call center or at a hotel front desk. This is an on-site position requiring employees to work in the office. Regular job responsibilities include in-person and telephone interactions with guests and potential guests, problem-solving and being able to use the reservations software within a reasonable period after being trained on it. Must be able to work weekends and holidays.All team members earn paid sick time and are welcome to enjoy the resort during their off-time. In addition to hourly pay, full time team members receive paid company holidays, floating holidays, paid vacation and are eligible for company insurance.Core Tasks:Check-in guests just like at a hotel front desk, i.e., use our reservations software to confirm reservations, accept or verify payment, modify reservations, etc.Respond to guest questions, concerns or complaints and provide assistance as requested.Keep the front desk supplied with the documents all guests receive when they check-in.Use the phone and radio to contact guest relations, security or maintenance team members; res/reg employees work closely with these departments to ensure our guests have such a great stay they will book with us again.Answer calls to create new reservations, modify existing reservations or cancel reservations via our reservation software.Take credit card payments and process other credit card transactions.Accurately key all details pertaining to a reservation.Be at work on time and reliably - satisfactory attendance is essential.QualificationsRequires consistent, on-time attendance, patience, attention to detail, organization, type at least 30 wmp, intermediate PC experience, accuracy, adherence to reservations policies and procedures, high school diploma or equivalent. Prior experience working at a front desk is a plus. Experience with Newbook reservation software highly desired.APPLY HERE: https://www.paycomonline.net/v4/ats/web.php/portal/FAE06173C0479541870A7D33F32FE8D7/jobs/155453E04JI800nqo9409avpf