Front Desk Agent (50810)

Paycom - ATS; San Diego (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Paid time off

Job summary

Paycom - ATS is hiring for a full-time front desk role in San Diego, CA. The position requires handling check-ins/outs, billing, reservations, and basic guest services with a professional demeanor.

The role involves using the Visual Matrix PMS, PBX operation, daily reporting, and coordination of room blocks and group bookings. A high school diploma or equivalent is preferred.

Qualifications

• Basic knowledge in taking or changing a reservation.
• Must be neat and personable.

Responsibilities

• Check guest in and out according to procedures.
• Post charges to guest folios using Visual Matrix PMS.
• Handle cash, credit card and direct bill transactions according to procedure.
• Maintain daily reports and housekeeping/discrepancies.
• Process guest reservations and confirmations, cancellations and updates.
• Assist reservation manager with group bookings and conventions.

Skills

Guest service

Cash handling

Reservations management

PBX system

Reporting

Education

High school or equivalent

Tools

Visual Matrix PMS

PBX system

Job description

Job Details

Job Location: SAN DIEGO, CA 92107, Salary Range: $20.00 - $21.00 Hourly

1. 1. Check guest in and out according to proper procedures.
2. 2. Obtain proper credit is established for every guest upon check in and at time of bucket check.
3. 3. Operation of Visual Matrix property management system to properly post all charges to guest and desk folios.
4. 4. Responsible for handling all cash, credit card and direct bill transactions according to procedure.
5. 5. Basic knowledge in taking or changing a reservation in the terminal.
6. 6. Operation of PBX system.
7. 7. Completion of all reports, i.e. VIPs list, high balance, check outs/ready rooms, room charges am/pm, discrepancy reports, am/pm housekeeping reports, bucket check.
8. 8. VIP’s are handled properly.
9. 9. Ensure policy for safe deposit box.
10. 10. Be aware of walk procedures.
11. 11. Perform additional duties as required by management.
12. 12. Keep current count maintained and balance with reservations.
13. 13. Make sure bucket is kept current at all times.
14. 14. Ensure daily reservations are blocked as necessary.
15. 15. Use selective selling in order to maximize revenue.
16. 16. Read Sales Group List daily to familiarize yourself with in coming/out going groups.
17. 17. Read Hacienda Room updates daily to familiarize yourself with banquet/meeting room functions.
18. 18. Read Log Book/Email daily to familiarize yourself with activities of prior shifts.
19. 19. Must been neat and personable.

Reservation Duties

1. 1. Process all guest reservations and confirmation
2. 2. Process cancellations, revisions and information up-dates or changes.
3. 3. Assist reservation manager in handling group bookings and conventions.
4. 4. Answer letters, phone calls and take/give messages.
5. 5. Pre-block groups reservation effectively.
6. 6. Perform additional duties as required by management.

Job Type

Full-time

Pay

$17.50 - $18.50 per hour

Benefits

• Flexible schedule
• Health insurance
• Paid time off

Schedule

8 hour shift

Education

High school or equivalent (Preferred)