Reservation Sales Agent (FT) (AM/PM)

Evans Hotels; California (MO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel rooms

Employee parking

Free meals on shift

Career advancement

Health, dental and vision benefits

401k with match

Discounts on cell phone bills and more

Job summary

Evans Hotels in San Diego, CA is seeking a Reservation Sales Agent to provide callers with information on room rates, packages, availability, and local amenities while always aiming to secure the highest rate possible.

You will handle guests' questions with patience and empathy, explain room types, rates, parking, taxes and billing, and support the team with a positive, guest-focused attitude.

Qualifications

• 3–12 months of relevant experience and/or training.
• Previous hotel or guest-service experience is preferred.
• Availability to work weekends and holidays is required.

Responsibilities

• Provides information on room rates, packages, availability, and amenities to guests.
• Answers guests' questions with patience and empathy and resolves issues for customer satisfaction.
• Explains room types, rates, parking, charges, taxes, amenities, and billing to guests.
• Performs additional duties as directed by leadership.

Job description

Job Details

Job DetailsJob Location: Catamaran - San Diego , CA 92109Position Type: Full TimeSalary Range: $22.85 - $22.85 HourlyJob Shift: Day / EveningJob Category: Sales - Non Management

LOCATION

Evans Hotels Since 1953, Evans Hotels has been a hospitality leader in San Diego and Southern California. Its portfolio includes two properties on Mission Bay, Catamaran Resort Hotel and Spa and Bahia Resort Hotel, as well as the AAA Five Diamond property in the prominent seaside community of La Jolla, The Lodge at Torrey Pines. Evans Hotels is a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Reservation Sales Agent enthusiastically provides callers with information on room rates, packages, availability regarding room types, amenities regarding the property and the surrounding area while always striving to acquire the highest rate possible.

PAY & PERKS

• Compensation: $22.85**
• Earn $1000for Culinary, Engineering, Housekeeping, and$350for all other roles foreachhired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family, and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Acquires and provides a comprehensive, accurate, and up-to-date knowledge of our company to provide guests information based on their needs while exceeding their expectations.
• Answers guests' questions with patience and empathy, following through any situation or complaint to ensure resolution of the issue and customer satisfaction.
• Commits to company pursuit of excellence in service and of entrepreneurial, sales-focused culture.
• Understands and is able to explain room types, rates, parking, charges, taxes, amenities of the resort, and billing to our guests.
• Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

• At least 3-12 months of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Previous similar position in a hotel, or similar business entity preferred.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.