Guest Service Associate (PRIME) (Part-Time)

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 20,000 - 29,000; Part time

Job summary

Gila River Gaming Enterprises Inc. is seeking a part-time Guest Service Associate at Wild Horse Pass Resort in Chandler, AZ. You will provide professional, friendly service to casino guests, manage POS orders, and maintain accurate cash handling with a focus on guest satisfaction.

Ideal candidates have a high school diploma and experience in fast-paced venues. Compliance trainings and a strong customer-service mindset are required to succeed in this role.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• Must acquire and maintain required compliance trainings (Health Card, Alcohol Awareness, BBP).
• Proven guest service mindset and strong communication skills.

Responsibilities

• Provide excellent guest service to casino guests.
• Take and process food/beverage orders using the POS system.
• Maintain accountability of the cash drawer and transactions.
• Stock, clean and maintain workstation for service readiness.
• Communicate wait times and assist guests as needed.
• Support additional duties and special projects as assigned.

Skills

Guest service

Communication

Telephone etiquette

Time management

Interpersonal skills

Education

High School Diploma

Tools

POS system

Cash handling

Job description

Guest Service Associate (PRIME) (Part-Time)

Job Category: Food & Beverage Service

Requisition Number: GUEST005287

• Part-Time
• On-site

Locations

Showing 1 location

Wild Horse Pass Resort and Casino
Chandler, AZ 85226, USA

Description

Closing Date: October 29, 2026 at 4:00 PM

Pay Rate: $18.00 per hour

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Provides quick, attentive, positive, friendly and professional service to casino guests while communicating in clear and concise manner.
• Communicates accurately with guests regarding approximate wait times, if applicable.
• Observes guests and anticipates needs. Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriately and accurately.
• Efficiently processes food and beverage orders and purchases through Point of Sale (POS) system.
• Maintains the accountability and security of their individual cash drawer.
• Stocks and cleans workstation/venue to ensure presentable products.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Education

Preferred

High School/GED or better.

Experience

Preferred

Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.