Reservation Agent

Gila River Resorts & Casinos; Chandler (AZ); Sur place; USD 20 000 - 29 000; Plein temps

Résumé du poste

Gila River Resorts & Casinos in Chandler, AZ is seeking a Front Desk/Reservations associate to make and confirm guest reservations, provide travel information, and support guests with itineraries and accommodations.

The role involves planning, rate computation, invoicing, and handling inquiries. Qualifications include a high school diploma or GED, call center or customer service experience, and the ability to work in a smoking environment. Drug and background checks are required.

Qualifications

• Six months of experience in a call center or customer service setting.
• Must pass a pre-employment drug/alcohol test.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Responsabilités

• Plans itineraries and computes room rates using schedules, rate books and computers.
• Makes and confirms reservations for accommodations using telephone, fax, mail and computers.
• Prepares customer invoices and accepts payments.
• Answers inquiries regarding schedules, accommodations, procedures and policies.
• Assembles and issues required documentation such as itineraries.
• Determines space availability and assigns requested spaces when available.
• Informs clients of travel information such as times and transportation.
• Performs other special projects and duties assigned.

Connaissances

Call center experience

Customer service

Hotel reservations

Formation

High school diploma or GED

Description du poste

Closing Date: October 27, 2026, at 4:00 PM

Pay Range: $18 per hour

This position makes and confirms guest reservations and may assist with travel information, such as points of interest, restaurants, rates, and other services.

Essential Duties and Responsibilities:

• Plans itineraries, and accommodation details, and computes room rates, using schedules, rate books, and computers.
• Makes and confirms reservations for accommodations, using telephones, faxes, mail, and computers.
• Prepares customer invoices, and accepts payments.
• Answers inquiries regarding such information such as schedules, accommodations, procedures, and policies.
• Assembles and issues required documentation such as itineraries.
• Determines whether space is available on travel dates requested by customers, and assign requested spaces when available.
• Informs clients of essential travel information such as travel times and transportation.
• Performs other special projects and duties assigned.

Skills/ Requirements

• High School Diploma or GED or six (6) months of experience in a call center/customer service setting. Hotel Reservations/front desk experience preferred.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.