Reservation Agent

Mountain Capital Partners; Brian Head (UT); On-site; USD 19,000 - 21,000; Part time

Job summary

Mountain Capital Partners’ Brian Head Resort is seeking a Reservation Agent for Winter 2026/2027. This seasonal role pays $14.00–$14.50 per hour and involves assisting guests with reservations, lift tickets, season passes, rentals, and related services.

You will operate the sales system, handle POS transactions, answer questions over phone, email, and chat, and cross-train for in-person sales when needed. Start date is November 2026 and end date is April 2027, with a day shift schedule and

Qualifications

• Experience in customer service and sales.
• Comfortable speaking with customers over phone and email.
• Willingness to learn ski/snowboard industry and MCP Collective details.

Responsibilities

• Assist guests with reservations and related add-ons via phone or email.
• Operate the sales system and process POS transactions.
• Greet guests and answer questions about tickets, passes, rentals, lessons, and mountain info.
• Cross-train for in-person ticket/season pass sales when needed.

Skills

Customer service

Sales skills

Phone/email/chat

Multitasking

Communication

Google Workspace

Tools

POS system

Job description

Job DetailsJob Location: Brian Head Resort - BRIAN HEAD, UT 84719Position Type: SeasonalSalary Range: $14.00 - $14.50 HourlyJob Shift: DayReservation Agent – Winter 2026/2027

Location: Brian Head Resort | Department: Ticketing (Sales) | Type: Seasonal | Start Date: November 2026 | End Date: April 2027

What You’ll Do:

• Assist guests with making or changing reservations over the phone or via email correspondence with Lift Tickets, Season Passes, Tubing Tickets, Rentals, Lessons etc.
• Operate the computer sales system efficiently and effectively daily.
• Handles point of sale transactions involving credit card, gift card, and resort credit redemption.
• Greets guests and answers all questions regarding Ticketing, Season Passes, Reservations, Retail, Dining, Weather conditions, Mountain information, Shuttle information, Hotel information, MCP Collective information, etc.
• Cross-train to assist with in-person Tickets/Season Pass sales when necessary.
• Perform other duties as assigned.

QualificationsWhat We’re Looking For:

• Has excellent customer service and sales skills.
• Is comfortable speaking with customers over the phone, through email, and via chat for extended periods of time.
• Is knowledgeable about the Ski/Snowboard industry or is willing to learn about the Ski/Snowboard industry.
• Is knowledgeable or willing to learn about the MCP Collective, various Season Pass options, and Passholder benefits.
• Is knowledgeable or willing to learn about Lift Ticket products, Rental products, Lesson products.
• Is knowledgeable in Google Workspace (Docs, Sheets, Calendar, Chat, Etc.) and knows how to navigate a computer desktop.
• Ability to multitask while maintaining a positive attitude in a fast-paced environment.
• Ability to sit, stand, and talk for long periods of time.
• Ability to follow and execute instructions.
• Ability to communicate effectively and efficiently.
• Ability to maintain a clean work environment.
• Is flexible and willing to perform other duties as assigned not listed above.

*Please be aware that when applying for this position, it does not start until the beginning of November.

Why You’ll Love It Here:

• Gain valuable customer serviceand POS experience in a fun, fast-paced setting.
• Free season pass + access to partner mountains.
• Discounts on food, retail, rentals, and lessons.
• Meet great people and make a difference on the mountain!
• Free transportation to and from work for scheduled shifts!

Ready to welcome guests and get them straight to the slopes?