Research Technician (CATI Supervisor)

Wayne State University; Highland Park (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Research Technician (CATI Supervisor) to lead a dynamic team at their Detroit campus. This role involves training interviewers, ensuring quality control, and overseeing daily operations in a fast-paced environment. Ideal candidates will possess strong organizational skills, a Bachelor's degree, and a passion for fostering a collaborative workplace. This position offers a unique opportunity to contribute to impactful research while gaining valuable supervisory experience. Join a team committed to excellence and diversity in education!

Qualifications

• 1+ year of CATI supervisory experience, training interviewers in academic settings.
• Strong organizational skills and ability to manage multiple responsibilities.

Responsibilities

• Supervise a team of 20 CATI stations and interviewers for high productivity.
• Implement quality control measures for telephone interviews.

Skills

Cati supervision

Training interviewers

Problem-solving skills

Organizational skills

Oral communication skills

Education

Bachelor's degree

Tools

CATI software

Data management tools

Job description

Wayne State University is searching for an experienced Research Technician (CATI Supervisor) at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan, offering a rich, high-quality education to students from diverse backgrounds. Our commitment to excellence, collaboration, integrity, diversity, and inclusion creates exceptional educational opportunities that prepare students for success in a global society.

Essential Functions (Job Duties)

We are seeking a highly motivated and organized individual to join our team as a CATI (Computer-Assisted Telephone Interviewing) Supervisor. In this role, you will play a key part in training and coaching interviewers, executing shift call plans, ensuring the quality of our survey operations through evaluations, and fostering a productive and friendly work environment.

Responsibilities

1. Assist in supervising a team of 20 CATI stations, interviewers, and support staff to ensure high productivity and efficiency.
2. Oversee daily operations and quality control of the CATI lab, including training, scheduling, assigning tasks, and ongoing assessment of staff working in the lab and remotely.
3. Implement and oversee quality control measures to ensure the accuracy and effectiveness of telephone interviews.
4. Maintain high levels of productivity and efficiency among the team.
5. Monitor data collection progress and call dispositions, providing regular updates to project leads and leadership.
6. Work a flexible schedule between 8:30 am and 9:30 pm, including weekends, to accommodate survey participants.
7. Collaborate on data management and in planning and implementing data quality assurance plans.
8. Prepare regular updates for the Center Director and Managing Director.

Qualifications

Minimum Qualifications:

• At least 1 year of CATI supervisory experience, including training interviewers in an academic setting.
• Proficiency in English, both written and spoken.
• Ability to work effectively under pressure and meet deadlines without compromising quality.
• Excellent problem-solving skills and troubleshooting abilities.
• Strong organizational skills with the ability to manage multiple responsibilities.
• Bachelor’s degree or higher.

Knowledge, Skills, and Abilities:

• Experience with CATI supervision, performance assessment, and using CATI software.
• Knowledge of CATI programming software is an advantage.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Flexible, professional, resourceful, and able to work independently and collaboratively.
• Strong diplomatic, oral communication skills.

Additional Information

Employment Type: Temporary, full or fractional time, staff/administrative category.

Compensation: Hourly wage, $25-$32 per hour.

Number of Openings: 2

Background Check: Employment is contingent upon passing a background check as per university policy.