Research Scientist, AI Scheduling for Cloud Contact Centers

Amazon Web Services; New York (NY); On-site; USD 157,000 - 213,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Web Services in New York is seeking a Research Scientist to tackle large-scale scheduling problems and contribute to building AI-enabled scheduling for a cutting-edge cloud contact center. This role offers the chance to work with senior leaders and influence product direction in a fast-paced environment.

You will design and evaluate algorithms, collaborate across AWS teams, and deliver scalable, reliable solutions while maintaining a strong customer-centric focus.

Qualifications

• PhD or Master's degree with 4+ years of quantitative field research experience
• Experience translating scientific principles to business problems and products
• Experience analyzing both experimental and observational data sets

Responsibilities

• Find optimal combinatorial solutions to very large scale scheduling problems
• Collaborate with senior technical leaders within AWS across teams
• Develop scalable, resilient AI systems with a strong customer focus

Skills

Quantitative research

Data analysis

Experimentation

Education

PhD or Master's degree

Tools

R

MATLAB

Python

Job description

Amazon Web Services in New York is seeking a Research Scientist to tackle large-scale scheduling problems and contribute to building AI-enabled scheduling for a cutting-edge cloud contact center. This role offers the chance to work with senior leaders and influence product direction in a fast-paced environment.

You will design and evaluate algorithms, collaborate across AWS teams, and deliver scalable, reliable solutions while maintaining a strong customer-centric focus.