Lead Research Scientist - Operations Research & Forecasting

Amazon Web Services (AWS); New York (NY); On-site; USD 208,000 - 282,000; Full time

Job summary

Amazon.com Services LLC's Eliza team within Amazon Connect seeks a Principal Research Scientist to define the scientific direction for operations research, focusing on combinatorial optimization, queueing theory, stochastic modeling, and forecasting, and to translate research into production systems that serve millions of customer interactions.

You will lead end-to-end scientific solutions from problem formulation to production deployment, remain hands-on with data and models, and mentor

Qualifications

• 10+ years of tech industry or equivalent experience.
• PhD in a quantitative discipline such as statistics, mathematics, economics, computer science, or related field.
• Experience working effectively with science, data processing, and software engineering teams.

Responsibilities

• Set the multi-year research direction for operations research across contact-center demand prediction, workforce scheduling, and network optimization.
• Design and deliver novel algorithms in combinatorial optimization and queueing theory, alongside stochastic modeling and time-series forecasting.
• Own end-to-end scientific solutions from problem formulation and prototyping to production deployment.
• Design rigorous experiments and evaluation methodology to validate hypotheses and quantify business impact; establish scientific-excellence mechanisms.
• Partner with engineering, product, and operations teams to define data and logging requirements and translate scientific capabilities into measurable business outcomes.
• Influence senior leadership through written papers and deep-dives, framing complex algorithmic trade-offs in clear business terms.
• Mentor applied and research scientists and maintain hands-on technical contribution.
• Represent the team's science externally through publications, patents, and top-tier venues.

Education

PhD in a quantitative discipline

PhD in operations research, applied mathematics, theoretical computer science, or equivalent

Job description

Amazon.com Services LLC's Eliza team within Amazon Connect seeks a Principal Research Scientist to define the scientific direction for operations research, focusing on combinatorial optimization, queueing theory, stochastic modeling, and forecasting, and to translate research into production systems that serve millions of customer interactions.

You will lead end-to-end scientific solutions from problem formulation to production deployment, remain hands-on with data and models, and mentor