Research Scientist, Amazon Connect

Amazon Web Services; New York (NY); On-site; USD 157,000 - 213,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Web Services in New York is seeking a Research Scientist to tackle large-scale scheduling problems and contribute to building AI-enabled scheduling for a cutting-edge cloud contact center. This role offers the chance to work with senior leaders and influence product direction in a fast-paced environment.

You will design and evaluate algorithms, collaborate across AWS teams, and deliver scalable, reliable solutions while maintaining a strong customer-centric focus.

Qualifications

• PhD or Master's degree with 4+ years of quantitative field research experience
• Experience translating scientific principles to business problems and products
• Experience analyzing both experimental and observational data sets

Responsibilities

• Find optimal combinatorial solutions to very large scale scheduling problems
• Collaborate with senior technical leaders within AWS across teams
• Develop scalable, resilient AI systems with a strong customer focus

Skills

Quantitative research

Data analysis

Experimentation

Education

PhD or Master's degree

Tools

R

MATLAB

Python

Job description

DESCRIPTION

Do you want to join a brand-new team building an AI system that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment?

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Lex, Polly, Lambda, S3, and Kinesis to provide a truly frustration free and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

As a Research Scientist on our team, you will find optimal combinatorial solutions to very large scale scheduling problems. You will work closely with other senior technical leaders within the team and across AWS. Our team is still at an early stage, so you will have significant impact on our deliverables with no operational load from existing models/systems.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate, talented, and experienced people to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

Learn more about Amazon Connect here:
https://aws.amazon.com/connect/

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 157,300.00 - 212,800.00 USD annually

BASIC QUALIFICATIONS

• PhD, or Master's degree and 4+ years of quantitative field research experience
• Experience investigating the feasibility of applying scientific principles and concepts to business problems and products
• Experience analyzing both experimental and observational data sets

PREFERRED QUALIFICATIONS

• Knowledge of R, MATLAB, Python or similar scripting language
• Experience with agile development
• Experience building web based dashboards using common frameworks