Applied ML Scientist for Contact Center AI

Amazon Web Services; New York (NY); On-site; USD 172,000 - 223,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Job summary

Amazon Web Services (AWS) is seeking an Applied Scientist (Machine Learning) to contribute to AI features for Amazon Connect, tackling advanced ML problems in a fast-paced environment. The role emphasizes stochastic modeling, anomaly detection, and optimization within a cloud-based contact center context.

We value diverse experiences and offer mentorship, career growth, and a supportive culture. AWS provides comprehensive benefits, RSUs, health insurance, 401(k) matching, paid time off, and

Qualifications

• 3+ years of building models for business application experience.
• PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience.
• Experience in patents or publications at top-tier peer-reviewed conferences or journals.
• Experience programming in Java, C++, Python or related language.
• Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing.

Skills

Java

C++

Python

Algorithms

Data mining

Distributed computing

Patents/Publications

Education

PhD

Master's degree

Tools

Unix/Linux

Software development

Job description

Amazon Web Services (AWS) is seeking an Applied Scientist (Machine Learning) to contribute to AI features for Amazon Connect, tackling advanced ML problems in a fast-paced environment. The role emphasizes stochastic modeling, anomaly detection, and optimization within a cloud-based contact center context.

We value diverse experiences and offer mentorship, career growth, and a supportive culture. AWS provides comprehensive benefits, RSUs, health insurance, 401(k) matching, paid time off, and