Research Scientist: AI for Cloud Contact Centers

Amazon; New York (NY); On-site; USD 157,000 - 213,000; Full time

Job summary

Amazon Development Center U.S., Inc. in New York is seeking a Research Scientist to tackle large-scale scheduling problems in a fast-paced, exploratory environment.

You will work closely with senior technical leaders across AWS to design scalable resilient algorithms for an early-stage service with broad impact. The role emphasizes rigorous data-driven research, experimentation, and collaboration to push the boundaries of AI-powered contact centers.

Qualifications

• PhD or Master's degree with 4+ years of quantitative field research.
• Experience applying scientific principles to business problems.
• Experience analyzing experimental and observational data sets.

Skills

Quantitative research

Data analysis

Python

R

MATLAB

Education

PhD or Master's with 4+ years experience

Tools

Python

R

MATLAB

Dashboards

Job description

Amazon Development Center U.S., Inc. in New York is seeking a Research Scientist to tackle large-scale scheduling problems in a fast-paced, exploratory environment.

You will work closely with senior technical leaders across AWS to design scalable resilient algorithms for an early-stage service with broad impact. The role emphasizes rigorous data-driven research, experimentation, and collaboration to push the boundaries of AI-powered contact centers.