Research Scientist

SIERRA; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

An innovative firm is seeking a Researcher to join their dynamic team in San Francisco. This role involves collaborating with talented researchers to develop cutting-edge AI solutions that revolutionize customer service experiences. You will leverage your expertise in machine learning and natural language processing to create impactful models and influence product roadmaps. With a commitment to fostering a diverse and inclusive culture, this forward-thinking company values creativity and collaboration, offering a flexible work environment and comprehensive benefits to support your personal and professional growth. If you're passionate about AI and eager to make a difference, this opportunity is for you.

Benefits

Flexible (Unlimited) Paid Time Off

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan with Sierra match

Parental Leave

Fertility and family building benefits

Lunch and snacks provided

Discretionary Benefit Stipend

Free alphorn lessons

Qualifications

• Deep experience in modern machine learning methods related to NLP.
• Published work at top conferences like NeurIPS and ICML.
• Ability to define new directions in AI research.

Responsibilities

• Partner with Research team to advance AI technology.
• Build and evolve AI platform for customer service.
• Publish findings and participate in conferences.

Skills

Machine Learning

Natural Language Processing

Decision-Making Algorithms

Collaboration

Education

BS Degree in Computer Science

PhD or Masters in related field

Tools

PyTorch

TensorFlow

Hugging Face

Weights and Biases

JAX

Deepspeed

Job description

About Us

• At Sierra, we're building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta and London.
• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
  
  

What you'll do

• As a Researcher at Sierra, you will partner with our Research team led by Karthik Narasimhan to propel Sierra to the forefront of AI technology.
• Build and evolve Sierra's AI platform, partnering with other teams to build products and end-to-end AI-powered customer service experiences.
• Use your AI/ML expertise and creativity to apply existing methods and develop new models and techniques to solve challenges in real-world use cases.
• Influence our product roadmap, research, and experience while utilizing unique datasets and computing resources.
• Contribute to the research community by publishing findings as research papers and participating in conferences and workshops.
  
  

What you'll bring

• Deep experience in modern machine learning methods related to natural language processing and decision-making.
• Ability to define new directions and perform breakthrough research to allow every company to benefit from AI.
• Published work at top conferences such as NeurIPS, ICLR, ICML, ACL, EMNLP, and CVPR.
• Ability to collaborate with internal partners across Research and Engineering teams and external partners in business, research, and academic organizations.
• Practical skills using modern ML frameworks such as PyTorch, Hugging Face, Weights and Biases, Deepspeed, JAX, or TensorFlow.
• Minimum BS Degree in Computer Science or related field, with a PhD or Masters degree preferred OR demonstrated research experience through publications or open-source projects.
  
  

Even better...

• 3-4 years of AI/ML experience in industry.
  
  

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
• Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
• Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
  
  

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot (U.S. only)
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons
  
  

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Required

Preferred

Job Industries

• Other