Research Operations Moderator

Firstsource; San Francisco (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

Firstsource is hiring an Onsite Research Operations Moderator to support a multimodal data collection initiative for a global technology company. You will set up recording equipment, onboard participants, manage consent, and monitor live sessions in a fast-paced research environment.

The role requires transporting equipment between sites, following detailed procedures, and staying calm while troubleshooting.

Qualifications

• Must follow detailed procedures consistently.
• Comfortable with technology and troubleshooting in real time.
• Strong attention to detail and quality standards.
• Calm, resourceful problem-solver in dynamic environments.

Responsibilities

• Set up, calibrate, and validate recording equipment before sessions.
• Onboard participants, guide equipment fitting, and manage consent.
• Monitor live recording quality and data completeness during sessions.
• Track participant continuity across sessions and coordinate daily uploads.
• Troubleshoot equipment issues and escalate complex problems.
• Transport and track equipment between storage and session sites.
• Complete session documentation and validate data integrity.

Skills

Attention to detail

Calm under pressure

Clear communicator

Independent worker

Cross-functional collaboration

Tech-savvy

Tools

A/V equipment

Job description

Firstsource is hiring an Onsite Research Operations Moderator to support an advanced multimodal data collection initiative for a global technology company.

This role combines active participant facilitation with real-time equipment oversight and quality assurance. You will prepare and validate specialized recording equipment, welcome and onboard participants, manage consent and study protocols, monitor live recording quality during sessions, and coordinate data management—all while working in a fast-paced, precision-focused research environment.

Training will be provided on all equipment and procedures. We are looking for someone who is comfortable with technology, can follow detailed procedures, works effectively with people, and stays calm when troubleshooting technical or operational issues in real time.

This role also requires transporting equipment between designated storage locations and active session sites.

Key Responsibilities

• Set up, calibrate, and validate recording equipment before sessions; ensure optimal capture angles and device synchronization
• Welcome participants, guide them through equipment fitting and onboarding, and manage consent/study protocol compliance
• Monitor live recording quality and data completeness during sessions
• Track participant continuity across sessions and coordinate daily content uploads
• Troubleshoot equipment issues and elevate complex technical problems
• Transport, maintain, and track equipment accountability between storage and session locations
• Complete detailed session documentation and validate data integrity

What We're Looking For

• Valid driver's license & reliable personal vehicle (required to transport equipment)
• Comfortable learning and working with specialized multimodal recording equipment
• Strong attention to detail; ability to follow procedures consistently and validate quality standards
• Calm, resourceful problem-solver who handles unexpected situations professionally
• Clear communicator, comfortable working directly with participants and cross-functional teams
• Reliable, organized, independent worker who thrives in dynamic research environments

Preferred Experience

• Research operations, data collection, or participant support background
• A/V, event production, or equipment management experience
• Quality assurance, real-time monitoring, or technical support roles
• Healthcare, education, or classroom environment experience

Compensation:

$30 per hour

Location:

Newark, Fremont, and Union City, CA, with regular travel across the Bay Area

Engagement:

Independent contractor, project-based, approximately 2.5 to 5 months

Start date:

To be determined

Schedule:

Full-time availability during active project phases. Some evening or weekend work may be required.