Research and Correspondence Clerk

Universal Hospital Services Inc.; Richmond (CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401K with company match

SoFi student loan refinancing

Career development opportunities

Pet insurance

Stock plan discount

Job summary

Universal Health Services seeks a Research and Correspondence Clerk for the Atlantic Region Central Billing Office. The role provides clerical support to the business office and interfaces with hospitals, patients, insurers and outside parties.

Key duties include processing returned mail via Accurint, managing the returned mail worklist, identifying root causes, filing per retention policies, and handling patient demographics forms, 0 remits, insurance denials and related correspondence using

Qualifications

• High school diploma or equivalent is required.
• Experience in healthcare or business office is preferred (1–3 years).
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Excellent written and oral communication, attention to detail, and ability to multi-task.

Responsibilities

• Process and sort returned mail using Accurint.
• Maintain and work the returned mail queue.
• Identify root causes for returned mail and resolve issues.
• Handle patient demographics, 0 remits, insurance denials, and related correspondence in systems.
• Perform other duties as assigned.

Skills

Microsoft Office

Data entry

Communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Accurint

Job description

Responsibilities

Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

Atlantic Region CBO is seeking a dynamic and talented Research and Correspondence Clerk.

The Research and Correspondence Clerk is responsible for providing clerical support to the business office. This position must work effectively with other employees, patients, insurance companies and other outside parties.

Key Responsibilities include:

• Sorts and updates returned mail via Accurint
• Responsible for working Returned Mail worklist
• Root causes and attemptes to resolved Returned Mail issues
• Files as required by retention policies
• Responsible for working patient demographics forms, 0 remits, insurance denials, and correspondence using various computer systems
• Other duties as assigned

Benefit & Rewards Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications

Position Requirements:

• High school diploma or equivalent
• 1-3 years healthcare experience preferred
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with pre-registration and 1-3 years healthcare business office experience preferred.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.