Part Time Patient Access Representative

Universal Hospital Services Inc.; Richmond (VA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Competitive Compensation & Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Job summary

Universal Hospital Services Inc. is looking for a dynamic Part Time Patient Access Specialist based in Richmond, Virginia. The role involves taking inbound and outbound calls, scheduling and pre-registering patients accurately, and collecting co-pays at pre-registration. Strong healthcare experience and communication skills are essential.

Applicants should have a high school diploma and 1-3 years of healthcare experience. The position offers competitive compensation and benefits including paid time off and a 401(K) plan.

Qualifications

• 1-3 years healthcare experience preferred.
• Familiarity with pre-registration and healthcare business office preferred.

Responsibilities

• Perform scheduling, pre-registration, and insurance verification.
• Contact physician for prior authorization issues.
• Research patient visit history for compliance.
• Confirm or obtain missing demographic information from patients.
• Perform electronic eligibility confirmation.
• Investigate and resolve patient or insurance inquiries.
• Liaison between hospital and departments to resolve issues.

Skills

Strong Microsoft Office skills

Customer focused

Excellent written communication

Excellent oral communication

Attention to detail

Multi-tasking

10 key data entry

Education

High school diploma or equivalent

Job description

Responsibilities

Atlantic Region CBO: The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

Atlantic Region CBO is seeking a dynamic and talented Part Time Patient Access Specialist.

The Part Time Patient Access Specialist is responsible for taking inbound calls, making outbound calls, timely and accurately scheduling and pre-registering patients in the SMS and Cerner systems.

The Patient Access Specialist will also be responsible for attempting to collect co‑pays and deductibles from patient at the time of pre‑registration.

This position is also responsible for interpreting managed care contracts; Medicare regulations; medical and anatomy terminology and applying the knowledge to the scheduling and registration process.

Key Responsibilities include:

• Perform scheduling, pre-registration and if needed insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services
• Contact physician to resolve issues regarding prior authorization or referral forms
• Research patient visit history to ensure compliance with the Medicare 72 hour rule and complete the Medicare Secondary payer questionnaire and ABN as applicable
• Contact patient in a timely and courteous manner to confirm or obtain missing demographic information in Invision PDIX, quote/collect patient payment and instruct patient on where to present at time of appointment
• Perform electronic eligibility confirmation utilizing HDX and calling insurances when necessary
• Work with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries
• Act as a liaison to the hospital departments in resolving issues and documenting accordingly
• Implement and follow system downtime procedures when necessary
• Other duties as assigned

Benefit & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Qualifications

• High school diploma or equivalent
• 1-3 years healthcare experience preferred
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with pre-registration and 1-3 years healthcare business office experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.