Research Administrator Coordinator

Drexel University; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Job summary

Drexel University in Pennsylvania seeks a Research Administrator Coordinator to support pre-award and post-award activities within the Central Office of Sponsored Programs. You will serve as a primary contact for faculty, departments, sponsors, and stakeholders to facilitate efficient processing of proposals, agreements, and awards.

The role emphasizes strong organizational skills, excellent written and verbal communication, and the ability to manage multiple deadlines.

Qualifications

• Bachelor's degree or equivalent required.
• 1–3 years of administrative, research administration, or higher education experience.
• Strong organizational and communication skills.

Responsibilities

• Manage shared mailboxes and triage incoming communications.
• Coordinate communication between PIs, departments, and central offices.
• Prepare reports on proposal and award activity.
• Provide central point for routine inquiries and guidance on processes.
• Support data entry, quality assurance, and records management.

Skills

Organizational skills

Communication skills

Time management

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Summary

The Research Administrator Coordinator provides administrative and operational support for pre-award and post-award research administration activities within the Central Office of Sponsored Programs. This position serves as a key point of contact for faculty, departmental administrators, sponsors, and institutional stakeholders, facilitating the efficient processing of research proposals, agreements, and awards. The Coordinator is responsible for managing centralized communications, maintaining records, supporting workflow processes, and ensuring timely responses for research administration actions.

Essential Functions

• Shared Mailbox Management:
  • Monitor and manage the Sponsored Programs shared mailboxes to ensure timely review, triage, and distribution of incoming communications.
  • Monitor, triage, and assign Novelution actions from faculty and departmental administrators to appropriate team members
  • Respond to routine inquiries from faculty, research staff, departmental administrators, and external sponsors.
  • Route requests, agreements, and related communications to appropriate Office of Sponsored Programs team members.
  • Track and prioritize mailbox requests to ensure adherence to internal service standards and proposal deadlines.
  • Maintain records of inquiries and resolutions to support customer service and process improvement efforts.
  • Develop and maintain standardized email templates, FAQs, and communication resources.
• Research Administration Support:
  • Coordinate communication between principal investigators, departments, schools, and central administrative offices.
  • Assist in monitoring proposal and award activity and preparing reports as requested.
• Customer Service and Communication:
  • Serve as a central point of contact for routine sponsored programs inquiries.
  • Provide guidance regarding institutional processes, deadlines, and required documentation.
  • Communicate effectively with faculty, research administrators, sponsors, and institutional partners.
  • Escalate complex issues to appropriate research administration staff and leadership.
• Reporting and Administrative Operations:
  • Support data entry, quality assurance, and record management activities.
  • Assist with special projects and office-wide initiatives as assigned.
  • Participate in training and continuous improvement efforts.
• Other duties as assigned

Required Qualifications

• Minimum of a Bachelor's Degree orthe equivalent combination of education and work experience. (Please review Equivalency Chart for additional information.)
• Minimum of 1-3 years of experience.
• One to three years of administrative, research administration, grants management, or higher education experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Understanding of the role and function of research in a university setting

Key Competencies

• Customer service orientation.
• Effective communication.
• Organizational and time management skills.
• Attention to detail.
• Problem-solving and critical thinking.