RESEA Workforce Services Representative

Kra-Corporation; Lebanon (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Kra-Corporation is seeking a dedicated RESEA Workforce Services Representative to support unemployed adults in Lebanon, Ohio. You will guide participants through RESEA services, help create Individual Employment Plans, and connect clients with community partners for training and job opportunities.

Strong communication, organization, and a commitment to helping job seekers succeed are essential. The role emphasizes collaboration with OMJ partners, workshop facilitation, and accurate documentation

Qualifications

• Associate’s degree required; bachelor’s degree preferred in business, social or behavioral sciences or public administration.
• Three years’ government office support experience preferred.
• Knowledge of如何 government services funded and delivered to public workforce development programs is helpful.

Responsibilities

• Plan and coordinate workshop logistics, schedules, agendas, room setup, and presentation formats.
• Develop workshop materials, handouts, and presentations using applicable software.
• Identify and notify participants and guest speakers; distribute workshop communications.
• Track participant attendance, evaluations, training outcomes, and completion of needs assessments.
• Collaborate with OMJ Center Partner Agencies to develop workshop goals and delivery strategies.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Discretion & confidentiality

Self-starter

Education

Associate’s degree

Bachelor’s degree preferred

Job description

RESEA Workforce Services Representative

Full Time Professional Lebanon, OH, US 1 Attachments

7 days ago Requisition ID: 1646

Salary Range: $21.00 To $26.00 Hourly

In addition to a competitive compensation, this position is also eligible for a sign-on bonus!

SUMMARY:

We are seeking a motivated and service-focused Workforce Services Representative to support individuals participating in the federal Reemployment Services and Eligibility Assessment (RESEA) program in achieving their employment and career goals. Under general supervision, this role provides individualized career guidance, employment services, and resources to Unemployment Insurance (UI) claimants who may face barriers to employment, helping promote successful and timely reemployment. In this role, you will facilitate engaging workshops, provide career guidance and case management, connect participants with employment and training opportunities, and collaborate with community and Ohio Means Jobs (OMJ) Center partners to help remove barriers to employment. The ideal candidate is an excellent communicator, organized, resourceful, and passionate about making a meaningful impact in the lives of job seekers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conducts Workshop Sessions when RESEA participants are present:

• Plan and coordinate workshop logistics, schedules, agendas, room setup, and presentation formats.
• Develop workshop materials, handouts, and presentations using applicable software.
• Identify and notify participants and guest speakers; distributes workshop communications.
• Track participant attendance, evaluations, training outcomes, and completion of needs assessments.
• Collaborate with OMJ Center Partner Agencies to develop workshop goals and delivery strategies.
• Facilitate workshops tailored to participant needs and employment goals.
• Evaluate workshop effectiveness, identifies learning trends, and recommend improvements.
• Collect and analyzes participant training needs and suggested workshop topics.

Delivery of Program Services:

• Provides RESEA services, including participant outreach, scheduling, and attendance tracking in the ARIES system.
• Assist participants in developing Individual Employment Plans (IEPs) to address employment barriers.
• Connect participants with community-based and OMJ Center Partner Agency support services.
• Follows up with participants to ensure completion of required supplemental activities.

Services RESEA Participants Accounts:

• Register and update jobseeker’s information and service activities in the ARIES system.
• Interview participants to assess skills, interests, readiness, work history, and barriers to employment.
• Develop individualized employment plans (IEPs) to support employment and training goals.
• Provide labor market information, employment guidance, and job search assistance.
• Use OhioMeansJobs.com to connect job seekers with employment opportunities and employers.
• Provide job referrals and follows up with participants regarding referrals and employment opportunities.
• Document participant placements, services, and case management activities in ARIES.
• Identify post-employment training opportunities and assistance with OhioMeansJobs.com, resumes, and career assessments.

Provides General Orientation to RESEA Participants:

• Serve as the initial greeter for RESEA participants and provides general information about OMJ Center Partner services.
• Distribute informational materials and resources to RESEA participants.
• Schedule customers for group orientation sessions.
• Refer customers to the Resource Room and/or appropriate OMJ Center Partners based on their needs.
• Assist with group presentations to orient RESEA participants to available OMJ Partner services.
• Develop knowledge of services provided by OMJ Center Partners.
• Support the delivery of Workforce Innovation and Opportunity Act (WIOA) Career Services to adults and dislocated workers.
• Provide information and referrals to help customers access workforce development, employment, and training services.
• Other duties assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

CORE COMPETENCIES:

• Superior oral and written communication skills.
• Strong interpersonal skills.
• Strong customer service and organizational skills.
• Exhibits integrity and demonstrates commendable work ethics.
• Ability to professionally adjust to unforeseen circumstances.
• Ability to cultivate and manage high-quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks in a timely manner.
• Must be resourceful and able to work independently as well as in a team setting.
• While performing the duties of this position, the employee may be required to travel to and gain access to various offices or job-related training. Mileage reimbursement is provided.

EDUCATION and/or EXPERIENCE:

• Associate’s degree required and bachelor’s degree is preferred in business, social or behavioral science or public administration program.
• Three (3)years’ experience in a government office support role is preferred.
• Past work as a Case Manager or Social Worker or equivalent title is preferred.
• Knowledge of how government services are funded and delivered to a public workforce development program is helpful.
• Must be willing to attend all training offered by the State and the SAMWACOG specific to RESEA program delivery and agree to the responsibilities associated with this position.
• Must possess a valid driver’s license with driving privileges in the State of Ohio or have reliable means of transportation if accommodated under the ADA.

Knowledge, Skills and Abilities (“Knowledge” can be developed after employment)

• Knowledge of U.S. Department of Labor rules, policies and procedures as they