Employment Counselor

Equus; New Bedford (MA); On-site; USD 28,413 - 40,467; Full time

Job summary

Equus is seeking a qualified candidate to join their team in New Bedford, Massachusetts. This role involves conducting initial and final RESEA reviews, managing participant caseloads, and providing individualized support and feedback to job seekers.

The ideal candidate should have an associate degree in a related field and experience in workforce development. Responsibilities include tracking participant progress, ensuring compliance with program requirements, and collaborating with community resources to enhance customer engagement.

Qualifications

• 1–3 years of experience in workforce development, case management, or related programs preferred.
• Experience working with diverse populations from varying cultural, educational, and economic backgrounds.
• Familiarity with local labor market trends and community resources.

Responsibilities

• Conduct RESEA initial and final reviews and career action planning.
• Manage caseload of participants with individualized coaching and mentoring.
• Maintain accurate participant records and track attendance and progress.
• Coordinate with internal staff and external partners for service delivery.

Skills

Customer service skills

Communication skills

Interpersonal skills

Ability to manage multiple priorities

Education

Associate degree in Human Services or related field

Equivalent work experience

Job description

Key Duties and Responsibilities

RESEA Service Delivery

• Conduct RESEA initial and final reviews, including intensive one-on-one career action planning and job search assessments (in-person or virtual).
• Review and evaluate claimant work search activities; provide guidance on effective job search strategies and proper completion of work search logs.
• Educate customers on RESEA requirements, labor market tools, and job search expectations.
• Assist customers with Mass JobQuest registration and navigation of online job search tools.
• Address basic unemployment insurance questions and refer customers to appropriate unemployment services when needed.
• Triage customers to appropriate service pathways (self-directed vs. staff-assisted).
• Promote career center services and available resources to ensure customer engagement.
• Ensure accurate and timely MOSES data entry and documentation for all RESEA activities.

Case Management & Career Counseling

• Manage a caseload of participants, providing individualized coaching, counseling, and mentoring.
• Assess participant skills, work history, education, and employment barriers; develop strategies to support employment outcomes.
• Develop and maintain individualized employment plans with short- and long-term goals.
• Conduct ongoing one-on-one meetings focused on job search, job readiness, training, and employment retention.
• Monitor participant progress from initial engagement through job placement, retention, and advancement.
• Maintain regular contact with participants to address employment challenges and provide continued support.

Job Readiness & Participant Support

• Review resumes and provide basic feedback; refer customers to workshops or advanced career services as needed.
• Facilitate access to training opportunities, education programs, and career advancement resources.
• Provide information on in-demand occupations, local labor market trends, and employer expectations.
• Support participants in improving job readiness and employability skills.
• Maintain knowledge of community resources and supportive services to address participant needs.

Program Tracking & Compliance

• Maintain accurate and up-to-date participant records in electronic systems and files, including service history and supportive services.
• Track participation, attendance, and progress toward employment and retention goals.
• Ensure compliance with program requirements, performance benchmarks, and reporting standards.
• Notify appropriate agencies of employment status changes, including job placement or loss of employment, as required.

Collaboration & Service Coordination

• Coordinate with internal staff and external partners to ensure participants receive appropriate services.
• Build and maintain relationships with employers and community resources to support job placement and career advancement.
• Work collaboratively with team members to support center-wide performance goals and service delivery.

Qualifications

• Associate degree in Human Services, Education, Workforce Development, or related field; or equivalent work experience.
• 1–3 years of experience in workforce development, case management, or related programs preferred.
• Strong customer service, communication, and interpersonal skills.
• Experience working with diverse populations, including individuals from varying cultural, educational, and economic backgrounds.
• Ability to manage multiple priorities and maintain accurate documentation.
• Familiarity with local labor market trends and community resources.

Bilingual (English/Spanish) preferred.

Compensation

$25-$25

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.