Resale Shop Manager

Ohio; Dover (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

Disability insurance

Life insurance

Paid time off

401k with employer match

Tuition reimbursement

Scrubs provided

Career advancement programs

Job summary

Ohio's Hospice in Dover, OH is seeking a Resale Shop Manager to oversee daily thrift store operations, supervise staff and volunteers, manage inventory, merchandising and customer service to drive revenue and community impact. You will lead donation processing, pricing, displays, cash handling, and ensure safety and policy compliance while collaborating on promotions and events.

This full-time role requires 3+ years in retail or management and strong communication skills to advance the nonprofit

Qualifications

• High School Diploma or GED required; college courses in retail merchandising/management are a plus.
• Minimum 3 years of business experience, preferably in retail; supervisory experience with staff/volunteers.
• Strong verbal and written communication skills; ability to prioritize and manage tasks.
• Experience operating cash registers and cash handling procedures.
• Proficient in Word and Excel; valid Ohio drivers license and insurance.

Responsibilities

• Oversee daily store operations to maintain a clean, organized, welcoming environment.
• Hire, train, schedule, and supervise staff and volunteers; coach and evaluate performance.
• Oversee donation intake, pricing, display, and inventory rotation to maximize sales.
• Ensure safety, security, and policy compliance; manage cash handling and reconciliations.
• Collaborate on promotions, community outreach, and events to support fundraising goals.
• Track sales, prepare reports, and identify cost-saving opportunities.

Skills

Verbal communication

Written communication

Cash handling

Microsoft Word

Microsoft Excel

Driver's license

Multitasking

Education

High school diploma or GED

Retail merchandising courses

Management courses

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Other Dover, OH, US

10 days ago Requisition ID: 5556

What You Should Know About the Resale Shop Manager Role:

• This is a full-time role with the hours of 8:30AM-5:00PM.
• This position is based out of our Dover location.

Job Summary/Purpose

The Resale Shop Manager is responsible for overseeing the daily operations of the organization’s thrift/resale store, ensuring the store supports the non-profit’s mission through revenue generation, community engagement, and volunteer involvement. This role includes staff and volunteer supervision, inventory management, merchandising, customer service, and community outreach. This position is responsible for generating net revenue for each shop’s location in accordance with annual action plans/expense budgets.

Key Responsibilities

Operational Management

• Manage day-to-day store operations, ensuring a clean, organized, and welcoming shopping environment.
• Oversee the purchase of supplies used in the stores, ensure that required furniture spraying/tagging takes place prior to offering upholstered items for sale in accordance with all health and safety regulations.
• Direct the opening and closing of the store, including cash handling and reconciliation.
• Enforce and maintain policies and procedures for safety, security, and efficiency.
• Hire, train, schedule, and supervise staff and volunteers.
• Foster a positive, mission-driven team culture.
• Provide ongoing coaching, performance reviews, and conflict resolution.

Inventory & Merchandising

• Oversee donation intake, sorting, pricing, and display of merchandise.
• Ensure effective inventory rotation and visual merchandising strategies to optimize sales.
• Maintain donation processing efficiency and minimize waste.

Customer Service

• Provide excellent customer service and model this standard for staff and volunteers.
• Handle customer inquiries, returns, and complaints professionally.
• Promote the mission of the non-profit through customer and community interactions.
• Meet or exceed sales goals and manage the store budget in alignment with organizational objectives.
• Track daily sales, manage petty cash, and prepare financial reports for leadership.
• Identify cost-saving opportunities and maximize profitability.

Marketing & Community Engagement

• Collaborate with the communications team to develop in-store promotions and community outreach efforts.
• Represent the organization positively in the community to encourage donations and partnerships.
• Plan or support special events (e.g., raffles, seasonal sales, Facebook posts).

Qualifications

• High School Diploma or GED; college courses in retail merchandising and/or management a plus
• Minimum of 3 years business experience; preferably in a retail setting as a store clerk or experience with transferable skills relating to the duties of the position; experience supervising staff and/or volunteers
• Effective verbal and written communication skills
• High level of initiative/self-starter
• Ability to accurately and efficiently operate cash registers while following cash handling procedures
• Ability to prioritize multiple tasks at hand
• Proficient with Microsoft Word and Excel
• Valid Ohio Driver's License with Safe Driving Record
• State Minimum Automobile Insurance Coverage

• Competitive Pay
• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• 401k with 5% employer match
• Tuition Reimbursement
• Preparation for certification and pay incentive on Hospice certification achievement
• Scrubs provided at initial onboarding
• Organizational preceptor to assist with orientation and ongoing education
• Educational programs geared toward career advancement

Ohio’s Hospice offers opportunity, advancement, and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day.

As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice.