Republican Political Representative (Full-Time & Part-Time)

MCI; North Carolina; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

A leading call center is seeking a Republican Political Representative in North Carolina to support the 'Get out the vote' effort. Responsibilities include making outbound calls to encourage voter participation and managing customer inquiries. Ideal candidates must be customer service oriented and possess excellent organizational and communication skills, with a focus on conflict resolution and problem-solving. This role offers competitive benefits and a dynamic work environment.

Qualifications

• Must be 18 years of age or older.
• Fluency in English (reading and speaking).
• Experience with data-entry utilizing a computer.
• Ability to type swiftly and accurately (20+ words a minute).
• Familiarity with computer and Windows PC applications.

Responsibilities

• Make outbound phone calls to encourage voting.
• Manage customer inquiries in a professional manner.
• Document and process customer claims accurately.
• Attend meetings and training sessions.
• Ensure first call resolution through effective problem-solving.

Skills

Excellent organizational skills

Written and oral communication skills

Customer service orientation

Problem-solving skills

Multi-tasking abilities

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Computer systems

Job description

Job Overview

MCI is seeking a Republican Political Representative to support the 'Get out the vote' effort. As a call center representative, you will make outbound phone calls on behalf of the Republican party to encourage people to vote in the presidential election.

Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problem-solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Requirements:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

What We Offer:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

MCI is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a work environment that is free from discrimination and harassment.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.