Republican Fundraising Representative

MCI; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Incentives and rewards

Job summary

MCI in Richmond, Virginia is looking for Call Center Representatives for the "Get Out the Vote" initiative. You will make outbound calls to encourage voter turnout in the presidential election.

The ideal candidate should have a high school diploma, be at least 18 years old, and possess strong customer service skills. This role requires you to handle customer inquiries professionally while documenting claims accurately. Competitive pay and health benefits are offered after 60 days.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Ability to multi-task and remain focused.

Responsibilities

• Handle inbound and outbound contacts.
• Listen to customers and resolve issues.
• Document and process customer claims accurately.

Skills

Customer-service oriented

Excellent organizational skills

Ability to read and speak English fluently

Ability to type swiftly and accurately

Conflict resolution

Strong team orientation

Ability to evaluate and troubleshoot issues

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Computer applications

Job description

Position Overview

Call Center Representatives to support the "Get Out the Vote" initiative for the Republican Party. Outbound calls encouraging voter turnout for the presidential election.

Position Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information and coordinate with other departments to resolve issues
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Ensure first call resolution through problem solving and effective call handling
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Candidate Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data entry using a computer
• Ability to read and speak English fluently
• Have a wired, high-speed internet connection (download speed of 20Mbps or higher)
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Ability to work regular scheduled shifts within training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and ability to learn new and complex computer system applications
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Appetite for conflict resolution, problem solving and negotiation
• Customer-service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and ability to build relationships with team and customers

Preferred but Not Required

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• Work at home experience
• State or Federal work experience

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a Level II background and/or security investigation with fingerprint; offer contingent on results
• Must be willing to submit to drug screening; offer contingent on results

Compensation and Benefits

• Competitive base pay based on experience
• Paid time off and paid holidays
• Incentives and rewards, including contests and cash bonuses
• Health benefits (medical, dental, vision) after 60 days for full-time employees
• Retirement savings programs where available
• Disability insurance and life insurance options
• Accident and critical illness insurance
• Paid training and professional development
• Casual dress code; support for work-life balance

Physical Requirements

The job requires a largely sedentary work environment, with frequent computer and telephone use. Employees will sit or stand for long periods, operate office equipment, and may occasionally move through the office, reach in any direction, and lift or move objects up to 40 pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship results.

Diversity and Equality

MCI is committed to a nondiscriminatory work environment based solely on merit and qualifications. We consider qualified applicants with criminal histories in compliance with local and federal requirements. We maintain a workplace free from discrimination and harassment and provide reasonable accommodation for employees with protected disabilities.