Reproductive Health Center Operations Manager

Planned Parenthood of the Pacific Southwest; Owings Mills, Northern (MD, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

PTO and Holidays

401(k) Retirement Plan

Job summary

Planned Parenthood of Maryland is seeking a Health Center Manager to oversee daily operations at the Owings Mills center, guiding a team of 5–10 staff to deliver affordable, high‑quality care with excellent customer service.

Reporting to the Senior Director of Clinical Operations, you will manage scheduling, cash handling, inventory, and revenue cycle while ensuring OSHA, Title X, and Medicaid/Medicare compliance. You’ll also drive patient experience and community outreach.

Qualifications

• Bachelor's degree in healthcare administration, business, nursing, public health, or related field.
• Minimum of 3 years of progressive supervisory/management experience in ambulatory care.
• Experience leading teams of 5–10 employees and overseeing day-to-day clinical operations.
• Current CPR certification, valid driver's license, reliable transportation.
• Preferred: experience in reproductive health or family planning.

Responsibilities

• Lead and coach a staff of 5–10, fostering an inclusive, high-morale environment.
• Oversee scheduling, cash balancing, inventory, and revenue cycle goals.
• Ensure compliance with OSHA, Title X, Medicaid/Medicare regulations.
• Champion patient experience and monitor patient surveys.
• Collaborate with Outreach and Education to engage the community.

Skills

Team leadership

Staff development

Customer service

Operations management

Scheduling

Compliance awareness

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Bachelor's degree in Nursing/Public Health

Tools

Electronic Health Records

Budget & Revenue Systems

Job description

Planned Parenthood of Maryland is seeking a Health Center Manager to oversee daily operations at the Owings Mills center, guiding a team of 5–10 staff to deliver affordable, high‑quality care with excellent customer service.

Reporting to the Senior Director of Clinical Operations, you will manage scheduling, cash handling, inventory, and revenue cycle while ensuring OSHA, Title X, and Medicaid/Medicare compliance. You’ll also drive patient experience and community outreach.