Representative Technical Service

Harley-Davidson; United States; Remote; USD 56,000 - 84,000; Full time

Job summary

An established industry player is seeking a Representative Technical Service to support its dealer network. This exciting remote role involves addressing technical inquiries, implementing diagnostic approaches, and enhancing dealer capabilities. Join a team that values innovation and customer service excellence while enjoying the flexibility of remote work. You will play a crucial role in resolving technical issues, ensuring timely support, and contributing to the development of training materials. If you are passionate about motorcycles and have a knack for problem-solving, this opportunity is perfect for you.

Benefits

Annual bonus programs

Health insurance benefits

401k program

Onsite fitness centers

Employee discounts on products

Qualifications

• 4+ years as a motorcycle maintenance and repair technician.
• Expert level technician in Harley-Davidson’s Technical Recognition Program preferred.

Responsibilities

• Develop systematic diagnostic approaches for technical issues.
• Document conditions, causes, and corrections within a data management system.

Skills

Problem-solving

Communication Skills

Multitasking

Technical Support

Computer Skills

Education

High School Diploma or Equivalent

Post-secondary program in motorcycle diagnostics

Tools

Microsoft Office Suite

Job description

Auto req ID: 35521
Title: Representative Technical Service
Job Function: Customer Service
Location: Remote
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.

Job Summary

The Technical Service team at Harley-Davidson plays a crucial role in supporting the dealer network by providing expert assistance and resolving technical issues. As a Representative Technical Service, you will be responsible for addressing a variety of inquiries related to diagnostics and service operations while delivering exceptional customer service. Leveraging your experience, collaborative skills, and access to resources, you will ensure timely and accurate resolutions to dealer personnel.

Job Responsibilities

• Develop and implement a systematic diagnostic approach for mechanical, electrical, and software-related concerns.
• Utilize available resources to accurately identify root causes and provide timely resolutions to dealer personnel.
• Document Condition, Cause, and Correction details clearly and concisely within a data management system.
• Identify opportunities for improving Key Performance Indicators (KPIs) for both internal and external stakeholders.
• Provide coaching and guidance to dealer personnel to enhance their technical capabilities.
• Contribute to the development and maintenance of internal and dealer-facing resource materials.
• Deliver remote troubleshooting and diagnostic support services via various channels, such as telephone and online platforms.
• Provide day-to-day technical support for a range of hardware and software systems, including problem diagnosis and escalation.
• Ensure effective and timely resolution of user problems.

Education Requirements High School Diploma or Equivalent Required Education Specifications

• High school diploma or Equivalent Required.
• Completion of a post-secondary program at an accredited institute specializing in motorcycle diagnostics and repair.
• Preferred achievement of Expert level technician or higher in Harley-Davidson University’s Technical Recognition Program.

Experience Requirements

Required

• 4+ years of experience as a motorcycle maintenance and repair technician.
• Demonstrated ability in complex problem-solving.
• Capacity to multitask and prioritize responsibilities effectively. .
• Excellent verbal and written communication skills, particularly in conveying technical information.
• Ability to work autonomously in a remote team environment.
• Strong proficiency in computer skills, including Microsoft Office Suite.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports:Yes
Travel Required:0 - 10%
Pay Range:56,000 - 83,900
Visa Sponsorship:This position is not eligible for visa sponsorship
Relocation:This position is not eligible for relocation assistance

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