Water Treatment Technical Service Rep

A. O. Smith Corp.; Appleton (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Water Treatment Technical Service Rep to provide expert assistance and support to a diverse clientele. This role involves troubleshooting equipment issues, offering product recommendations, and ensuring customer satisfaction through effective communication. The ideal candidate will possess a strong background in water chemistry and pump systems, alongside excellent problem-solving skills. Join a company that values innovation and offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth. If you are passionate about water treatment and customer service, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Retirement Security Savings Plan

Tuition Assistance

Short- and Long-Term Disability Programs

Qualifications

• 3+ years of related work experience or training in water treatment.
• Ability to troubleshoot equipment problems and provide recommendations.
• Excellent communication skills for customer interaction.

Responsibilities

• Serve as the main contact for water treatment questions and equipment info.
• Provide water analysis interpretation and product recommendations.
• Assist with sizing water treatment based on facility size and usage.

Skills

Water Chemistry Knowledge

Pump and Well Knowledge

Excellent Communication Skills

Computer Literacy

Typing/Keyboarding Skills

Education

Associate Degree in Related Field

Tools

SAP

Salesforce

InContact

Job description

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Water Treatment Technical Service Rep

Date: May 1, 2025

Location:

Appleton, WI, US, 54914

Company: A. O. Smith Corporation

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Water Treatment Technical Service Rep. is responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, well driller/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified and serviced properly. Water Treatment Technical Service Rep. also works to assist callers to repair existing equipment or replace equipment when needed.

Responsibilities

• Often serves as the main contact to our company for water treatment questions and equipment information.
• Receives calls about treatment equipment and techniques.
• Providing water analysis interpretation and product recommendation (will train)
• Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts.
• Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures. (will train)
• Referring homeowners and potential customers to dealers and distributors for water treatment sales and service.
• Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers.
• Perform audits and modifications when needed on bill of materials for equipment builds.
• Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right. (will train)
• Work internally on product improvement and advancement of new and existing products. Will train)

Qualifications

• 3+ years of related work experience or training
• Water chemistry knowledge or background
• Pump and well knowledge
• Ability/aptitude for all skills listed in the primary function above
• Excellent communication skills; verbal and written
• Good financial and business acumen
• Good typing/keyboarding skills
• Computer literacy and navigation skills: Ability to navigate between applications (often within one call) including but not limited to ASI, Sales Force, InContact, multiple order processing systems (portals, GUIs, etc.), SAP, warranty processing, and more

Education

Associate Degree in Related Field

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh
Job Segment: Wastewater, Water Treatment, Customer Service Representative, HVAC, Engineering, Customer Service, Sales, Operations