Customer Technical Service Rep (CTS) - Remote

TC Transcontinental; Delmar (SC); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player in packaging seeks a Customer Technical Service Rep for their Pet Food division. This remote role involves serving as the main technical contact for customers, providing process assistance and troubleshooting support. The ideal candidate will have a strong background in flexible packaging and possess excellent mechanical and troubleshooting skills. Join a company that values innovation and teamwork, and contribute to creating quality solutions for customers. This is a fantastic opportunity to make an impact in a dynamic environment where your expertise will be valued.

Benefits

Group Insurance (health, life, disability, dental, travel)

Paid maternity/paternity leave

Educational reimbursement

401k with company match

Supplier discounts

Participatory management

Qualifications

• Bachelor's degree in packaging, engineering or comparable work experience.
• 5 - 10 years in flexible packaging production or maintenance.

Responsibilities

• Acts as liaison between TC customer and TC manufacturing plants.
• Provides customers with machine parameters for product materials.
• Troubleshoots and analyzes materials for customers.

Skills

Troubleshooting skills

Mechanical aptitude

Computer skills

Flexible packaging knowledge

Education

Bachelor's degree in packaging or engineering

5 - 10 years in flexible packaging production/maintenance

Job description

Customer Technical Service Rep (CTS) - Pet Food (Remote)

Create value at TC Transcontinental

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.
We are currently looking for a full time Customer Technical Service Rep for our Pet Food division to serve as the main technical contact for TC customers in support of the TC sales team. Provides process assistance and material support for new customers and existing customers. Provides technical problem resolution and troubleshooting skills to ensure efficient runability of TC products in customer facilities. Solves customer product and machine issues while building relationships with TC customer facilities.

We have been driving innovation since 1976.
With over approximately 7400 employees, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.

When benefits really help you live better.

• [Group Insurance (including health, life, disability, dental, and travel insurance)[
• [Paid maternity/paternity leave and educational reimbursement]
• [Immediately vested 401k with company match]
• [Supplier discounts on various products]
• [Regular full-time position]
• [Participatory management]

When your actions lead to success.

• Acts as liaison between TC customer and TC manufacturing plants
• Interfaces with customers and their employees with process assistance for products
• Provides customers with machine parameters for product materials
• Responds to customer requests for problem resolution
• Troubleshoots and analyzes materials for customers
• Works with sales to respond to customer issues
• Manages relationships with sales force to meet customer needs
• Recommends other product options in support of sales when authorized
• Troubleshoots potential problems with customer and their employees
• Documents customer issues and resolution
• Requests lab testing on samples to further identify material issues
• Tests samples on TC equipment to identify additional opportunities
• Assists in determining product specifications for customer's needs
• Install, setup and provide training of TC packaging equipment
• General preventative maintenance of TC packaging equipment
• Audit, troubleshoot, and repair TC packaging equipment
• Travel up to 70%, as needed
• Other duties as assigned

When your expertise drives us.

• Bachelor's degree in packaging, engineering or comparable work experience in flexible packaging production or maintenance.
• 5 - 10 years in flexible packaging production/maintenance or packaging machine production/maintenance.
• Experience in the flexible packaging industry and/or meat/cheese/pet food packaging; strongly preferred
• Previous experience in manufacturing organization; preferred
• Knowledge of, and experience with, printing and converting industry and equipment; preferred
• Strong knowledge of the flexible packaging process from film production through the packaging and shipping processes of finished products.
• Computer skills - report writing, Microsoft Office.
• Troubleshooting skills - packaging machine and flexible film interaction and mechanical issues.
• Strong mechanical aptitude - machine breakdowns and upset conditions.

When our contribution invents the future.

A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.
Send us your application. Create something with TC Transcontinental.
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