Water Treatment Technical Service Rep

A. O. Smith; Appleton (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Water Treatment Technical Service Representative to join their team. In this role, you will provide essential technical support and troubleshooting assistance to a variety of professionals in the water treatment sector. You'll be the go-to contact for inquiries, helping clients with product recommendations and installation procedures while ensuring the highest standards of service. This position offers a competitive compensation package and comprehensive benefits, making it an excellent opportunity for those looking to advance their careers in a dynamic and supportive environment.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Retirement Savings Plan

Tuition Assistance

Short-term Disability

Long-term Disability

Qualifications

• 3+ years of experience in water treatment or related fields.
• Excellent communication and troubleshooting skills are essential.

Responsibilities

• Serve as the main contact for water treatment questions.
• Provide technical assistance and product recommendations.
• Troubleshoot equipment problems and assist with installations.

Skills

Water Chemistry Knowledge

Troubleshooting Skills

Communication Skills

Installation and Repair

Computer Literacy

Education

Associate Degree in Related Field

Tools

Salesforce

SAP

InContact

Job description

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Water Treatment Technical Service Rep. is responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, well driller/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified and serviced properly. Water Treatment Technical Service Rep. also works to assist callers to repair existing equipment or replace equipment when needed.

Responsibilities

• Often serves as the main contact to our company for water treatment questions and equipment information.
• Receives calls about treatment equipment and techniques.
• Providing water analysis interpretation and product recommendation (will train)
• Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts.
• Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures. (will train)
• Referring homeowners and potential customers to dealers and distributors for water treatment sales and service.
• Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers.
• Perform audits and modifications when needed on bill of materials for equipment builds.
• Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right. (will train)
• Work internally on product improvement and advancement of new and existing products. Will train)

Qualifications

• 3+ years of related work experience or training
• Experience in installation, sizing, repair, troubleshooting.
• Water chemistry knowledge or background
• Pump and well knowledge
• Ability/aptitude for all skills listed in the primary function above
• Excellent communication skills; verbal and written
• Good financial and business acumen
• Good typing/keyboarding skills
• Computer literacy and navigation skills: Ability to navigate between applications (often within one call) including but not limited to ASI, Sales Force, InContact, multiple order processing systems (portals, GUIs, etc.), SAP, warranty processing, and more

Education Associate Degree in Related Field We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

#LI-AO

#LI-Onsite

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.