Representative, Payment Services

The J.M. Smucker Company; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

The J.M. Smucker Company is seeking a Representative, Payment Services, to support invoice processing and payments across the organization.

The role emphasizes accurate data entry, timely approvals, and strong customer service interactions with internal and external contacts. Location details indicate a hybrid setup with 25% in-office expectation; the position focuses on maintaining timely payments, leveraging MS Excel and Oracle ERP, and ensuring vendor discounts are preserved while avoiding

Qualifications

• High School diploma
• Strong computer skills with a working knowledge of MS Excel and Oracle ERP solution
• Strong interpersonal verbal and written communication skills
• Dedicated to delivering exceptional customer service
• Proven ability to perform well and with a high degree of accuracy under deadlines
• Ability to prioritize and manage workload and changing deadlines
• Desire to develop overall understanding of purchase to pay process as well as the details of the process at a transactional level

Responsibilities

• Perform daily invoice processing into third party operating systems by accurately capturing invoice details within a timely manner
• Route invoices to correct point of contact and obtain approvals for invoice payment processing
• Effectively and professionally interact with internal and external customers to exchange information necessary to proactively resolve issues related to invoices
• Respond quickly and efficiently to customer requests and information to ensure timely payment of invoices resulting in retention of vendor discounts and avoidance of late fees
• Respond to vendor inquiries regarding invoice payment status

Skills

Excel

Oracle ERP

Communication

Customer service

Accuracy under deadlines

Workload prioritization

Purchase to pay understanding

Education

High School diploma

Tools

Oracle ERP

MS Excel

Job description

Representative, Payment Services

Your Opportunity as the Specialist Payment Services

Gain experience and knowledge from top talent in our Payment Services team by supporting invoice processing and payments for the entire Smucker organization.

Location: Orrville OH

Work Arrangements: 25% in office expectation

In this role you will:

• Perform daily invoice processing into third party operating systems by accurately capturing invoice details within a timely manner
• Route invoices to correct point of contact and obtain approvals for invoice payment processing
• Effectively and professionally interact with internal and external customers to exchange information necessary to proactively resolve issues related to invoices
• Respond quickly and efficiently to customer requests and information to ensure timely payment of invoices resulting in retention of vendor discounts and avoidance of late fees
• Respond to vendor inquiries regarding invoice payment status

The Right Place for You

We are bold kind strive to do the right thing we play to win and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs and we believe in supporting every employee by meeting their physical emotional and financial needs.

What we are looking for:

Minimum Requirements

• High School diploma
• Strong computer skills with a working knowledge of MS Excel and Oracle ERP solution
• Strong interpersonal verbal and written communication skills
• Dedicated to delivering exceptional customer service
• Proven ability to perform well and with a high degree of accuracy under deadlines
• Ability to prioritize and manage workload and changing deadlines
• Desire to develop overall understanding of purchase to pay process as well as the details of the process at a transactional level

Learn More About Working at Smucker

• Our Total Rewards Benefits Program
• Our Thriving Together Philosophy Supporting All Impacted by Our Business
• Our Continued Progress on Inclusion Diversity and Equity

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