Senior Coordinator, Operations Support

J.m. Smucker; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

J.m. Smucker is seeking a Senior Operations Support Coordinator for our Orrville, OH plant.

This on‑site role partners with the Plant HR team to handle administrative and operational activities, including leave coordination, attendance, discipline, and hourly recruiting processes. You will assist and lead company events, support the SQMS program, and act as a back‑up for payroll as needed, while coordinating new hire orientation and plant tours.

Qualifications

• Associate degree or equivalent HR/payroll work experience.
• Demonstrates diplomacy, confidentiality, and discretion.
• Strong organizational skills, detail‑oriented, and able to multi‑task and meet deadlines.
• Able to excel in a team‑based environment and collaborate effectively.
• Willing to work flexible schedule including off‑shifts or weekends as needed.

Responsibilities

• Recruit entry‑level hourly employees: sourcing, screening, interviewing.
• Assist HR Manager with labor contract expectations: posting, bidding, disciplinary processes.
• Support SQMS activities with organizational pillars.
• Manage one‑time payment for employee safety equipment reimbursements.
• Coordinate plant leaves with corporate leaves department and manage status updates.
• Report finished cases, review yield variances, and catch abnormalities.
• Coordinate New Hire Orientation for hourly and salary employees.
• Lead Plant Tour scheduling and execution.
• Maintain stocked office supplies and ensure compliance with quality standards.
• Coordinate with outside vendors on scheduling, invoicing, and relationships.
• Handle multiple ad‑hoc projects for HR Manager.

Skills

Diplomacy

Confidentiality

Discretion

Organizational skills

Multi‑tasking

Teamwork

Problem solving

Urgency

Education

Associate degree or HR/payroll experience

Tools

Oracle/Workday

Microsoft Office

Job description

Senior Operations Support Coordinator – Orrville, OH Plant. Works 100% on-site. Reports to Human Resources Manager.

Collaborate with the Plant Human Resources team on administrative, operational activities, and support for the needs of Plant Leadership and employees. Serve as the main contact for Leave Coordination, Attendance & Discipline Management, tracking, operational reporting, and hourly recruiting processes. Assist and lead company events and community engagement. Serve as a back‑up for payroll processing as needed.

Responsibilities

• Perform all recruiting activities for entry‑level hourly employees including sourcing, screening, interviewing, etc.
• Assist Associate Human Resources Manager with labor contract expectations including job posting, bidding process, disciplinary process, etc.
• Assist Human Resources Manager on activities related to the organizational pillar of the Smucker Quality Management System (SQMS).
• Manage one‑time payment process for employee safety equipment reimbursements.
• Work with Corporate leaves department on current plant leaves, including communicating to plant management on status updates.
• Report out finished cases, review yield variances, and catch abnormalities.
• Coordinate New Hire Orientation process for all new plant employees (hourly and salary).
• Lead the Plant Tour process including scheduling, equipment, serving as a tour guide, etc.
• Keep plant office supplies stocked, work with quality to ensure supplies in stock are compliant.
• Work with outside vendors on scheduling, invoice management, and building vendor relationships.
• Manage multiple ad‑hoc projects as delegated by Human Resources Manager.
• Draft functional communication materials for Operations/Plant HR.

Qualifications

• Associate degree or equivalent HR/payroll work experience.
• Demonstrates a high degree of diplomacy, confidentiality, and discretion.
• Strong organizational skills, detail-oriented, and able to effectively multi‑task and meet deadlines.
• Ability to excel in a team‑based environment, demonstrating collaboration and teamwork.
• Able to problem‑solve, manage stressful situations, and act with a sense of urgency.
• Willingness to work a flexible schedule that most effectively supports the organization.
• Willingness to occasionally work off‑shifts or weekends as needed.

Additional Skills and Experience

• Experience with Enterprise software (Oracle/Workday).
• Proficient in Microsoft Suite applications.
• Self‑motivated and can work accurately and independently with minimal direct supervision.
• Builds effective relationships and collaborates both internally and externally.
• Identifies improvement opportunities and implements change.
• Effective presentation, verbal, and written communication skills.
• Excellent interpersonal and social skills.