Representative Patient Service I (6519)

Regional One Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional One Health seeks a Night Shift Patient Access Clerk to be the primary contact for patients in the Medicine Stepdown unit. You will gather, verify, and enter registration information, collect co-pays, and support the care process by processing data accurately.

The role requires professional conduct, adherence to HIPAA and financial policies, and collaboration with practice staff to ensure smooth patient flow. Experience in clerical or medical office settings is preferred.

Qualifications

• Greet patients and verify/complete registration information.
• Handle co-pays and collect outstanding balances.
• Maintain patient confidentiality and HIPAA/compliance policies.

Responsibilities

• Greet patients upon arrival and verify registration details.
• Collect co-pays and enter charges; reconcile cash receipts.
• Update system with check-in status and communicate with clinical staff.
• Assist with scheduling, referrals, and pre-certifications as needed.
• Maintain confidentiality and adhere to HIPAA and compliance policies.

Skills

Greeting patients

Registration verification

Cash handling

Education

High School Diploma or equivalent

Clerical/medical office program

Job description

Job DetailsJob Location: Medicine Stepdown - Memphis, TN 38103Position Type: Full TimeTravel Percentage: NoneJob Shift: NightJob Category: Patient Services

JOB SUMMARY

This position serves as the primary access point for patients within the inpatient and outpatient medical clinics/practices and is the initial focal point of the patient experience. Responsible for the gathering, entry and verification of registration information. In addition, this position is responsible for the collection of co-pays, may provide entry of patient charges and facilitates the care process by effectively processing information in a timely and accurate manner. This position must retain a high level of professionalism at all points of time.

Key Job Responsibilities

Essential Function

• Greets patients upon arrival in practice.
• Completes and verifies registration information for each patient:
  • Verifies patient identity per protocol.
  • Verifies address utilizing open ended questions.
  • Ensures benefit verification process for current service date has been completed.
  • Scans insurance card(s) into system.
  • Ensures patient has received HIPAA, Financial Policy, MSP, Pt Notification of Provider based clinic (if appropriate) have been signed, and scans as needed into system.
• Collect co-pay as well as any outstanding self-pay balance:
  • Provide patient with receipt of transaction.
  • Enter into system.
  • Maintain cash-drawer, reconcile any end-of-day cash receipts per ambulatory protocol.
• Updates system as “checked in” for communication with clinical staff.
• Works assigned encounter edits on a frequent basis throughout the day. Depending upon size of department assigned work could be also be Encounter Prep, Eligibility Checks, Appointments to schedule, Appointments to re-schedule, no-shows, encounters with no charge.
• Performs check-out duties for patients as they exit practice:
  • Schedules patient for follow-up as requested by provider
  • Provides assistance for referrals as directed
• Consistently monitors waiting room for potential customer service issues. Updates patients on a ten (10) minute frequency when providers are running behind in schedule.

Essential Function

• Understands and performs individual role in assuring compliance for regulatory, accreditation and system process.
• If assigned, answers phone and routes patient to appropriate clinical or administration area.
• If dedicated scheduling staff do not exist in the department, schedules both new patients and follow-up care based on patients calling into the practice. If scheduling new patients, responsible for obtaining necessary information for insurance verification.
• Maintains communication with Practice Manager on daily basis.
• Assists patients in obtaining necessary referrals for follow-up services. Also could be responsible for obtaining proper authorizations and pre-certifications for all outside procedures scheduled through the outpatient clinic or department.
• Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
• Back-up and provides coverage for relief and absences as required. Demonstrates flexibility of work schedule/duty assignments.

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Physical DemandN/ARarelyOccasionallyFrequentlyConstantlyWeightStandingXWalkingXSittingXLiftingXCarryingXPushingXPullingXClimbingXBalancingXStoopingXKneelingXCrouchingXCrawlingXReachingXHandlingXGraspingXFeelingXTalkingXHearingXRepetitive MotionsXEye/Hand/Foot CoordinationX

Qualifications

EducationEducation LevelEducation DetailsRequired/ PreferredHigh School Diplomaor equivalent.RequiredandCompletion of a clerical or medical office programPreferred

Work Experience

ExperienceExperience DetailsRequired/ PreferredAt least 2 years experience’ clerical, customer service, or related experience such as medical office or administrative servicesRequiredand. Completion of a unit clerk, medical office, general clerical, customer service training or equivalent education may be utilized in lieu of experience (documentationRequired