Representative, Patient Access I -- full-time-Waterloo - Days

IHA; Waterloo (IA); On-site; USD 34,000 - 42,000; Full time

Job summary

MercyOne Northeast Iowa is seeking a Registration Clerk to support the Waterloo Medical Center in the patient intake process. You will gather patient demographics and insurance information, enter data into the system, and help pre-register tests.

This full-time day shift role requires clear English communication, basic medical office experience, and proficient computer skills. You will follow HIPAA, EMTALA, and safety policies while delivering compassionate service to patients.

Qualifications

• Ability to read, write and understand English; communicate effectively with patients and staff.
• Completion of Medical Secretary program or general office training preferred.
• One year medical office experience (scheduling, insurance, or registration) preferred.
• Strong computer skills including Windows; familiarity with databases and mainframe systems.
• Ability to work with diverse groups and under pressure.

Responsibilities

• Gathers patient demographic and financial information and obtains signatures.
• Answers telephone; bed assignments; stat cleans; communicates with house supervisor.
• Informs patients of hospital regulations; secures armband; collects signatures.
• Determines need for hospital issued ABN waiver.
• Pre-registers all scheduled tests.
• Scans documents (orders, licenses, insurance cards, consents).
• Follows HIPAA and EMTALA; adheres to safety policies.

Skills

Communication skills

Professional demeanor

Teamwork

Patient interaction

Education

Medical Secretary program or office training

Tools

Windows experience

Database software

Mainframe information systems

Job description

Position Purpose

Gathers patient demographic and financial information and enters into computer system. Assigns patient rooms, prepares appropriate documentation and transports/escorts patient to assigned area.

Employment Type

Full time

Shift

Day Shift

What You Will Do

• Gathers patient demographic and financial information. Obtains appropriate signatures.
• Answers telephone, bed assignments made, stat cleans ordered and appropriate communication to house supervisor.
• Informs patient of hospital regulations, secures armband and obtains signatures on appropriate documents.
• Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).
• Assures patient escorted/transported to assigned area. Meet and greet patients as registration process begins.
• Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).
• Pre-register all scheduled tests.
• Adheres to all safety, infection control and colleague health policies and procedures. Follows HIPAA, and EMTALA regulations per hospital policy.

Hours/Schedule

• 8 FTE; 32 hours per pay period

This position is located in the Waterloo Registration area; outpatient testing and procedures

Minimum Qualifications

• Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties.
• Completion of Medical Secretary program or other general office training preferred.
• One- year medical office experience (scheduling, insurance, or registration) preferred. Hospital experience and or medical terminology preferred.
• Strong computer skills, Windows experience. Database software, mainframe information systems.
• Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.
• Ability to work with diverse groups of people and to work under pressure.

Position Highlights And Benefits

• Wellness programs
• Personalized health insurance plans including dental and vision.
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

Ministry/Facility Information

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.