Representative, Patient Access I -- full-time-Waterloo - Days

MercyOne; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Wellness programs

Dental and vision insurance

Paid time off

Long- and short-term leave

Retirement planning

Life insurance coverage

Job summary

MercyOne Waterloo Medical Center in Waterloo, IA, is seeking a Registration/Data Clerk to gather patient demographics, verify insurance, and escort patients through the registration process. The role involves confirming information, securing signatures, and ensuring compliance with HIPAA and EMTALA policies.

The position requires strong computer skills, effective communication, and the ability to work under pressure in a busy hospital setting.

Qualifications

• Ability to read, write and understand English; communicate with patients and staff.
• Completion of Medical Secretary program or equivalent office training.
• One year medical office experience preferred; hospital experience helpful.
• Strong computer skills and familiarity with Windows and databases.
• Professional communication and ability to work under pressure.
• Ability to work with diverse groups of people.

Responsibilities

• Gathers patient demographic and financial information and obtains signatures.
• Answers telephone; assists with bed assignments and communicates with house supervisor.
• Informs patient of hospital regulations; secures armband and signatures on documents.
• Makes determinations regarding need for ABN waiver.
• Escort/transport patient to assigned area; greet patients at registration.
• Scans physician orders, drivers licenses, insurance cards, consents, etc.
• Pre-register all scheduled tests.
• Adheres to safety, infection control and HIPAA/EMTALA policies.

Skills

English proficiency

Communication skills

Computer literacy

Customer service

Professionalism under pressure

Education

Medical Secretary program

Office training

Tools

Windows

Database software

Mainframe systems

Job description

Employment Type: Full time

Shift: Day Shift

Description

Position Purpose

Gathers patient demographic and financial information and enters into computer system. Assigns patient rooms, prepares appropriate documentation and transports/escorts patient to assigned area.

What you will Do

• Gathers patient demographic and financial information. Obtains appropriate signatures.

• Answers telephone, bed assignments made, stat cleans ordered and appropriate communication to house supervisor.

• Informs patient of hospital regulations, secures armband and obtains signatures on appropriate documents.

• Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).

• Assures patient escorted/transported to assigned area. Meet and greet patients as registration process begins.

• Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).

• Pre-register all scheduled tests.

• Adheres to all safety, infection control and colleague health policies and procedures. Follows HIPAA, and EMTALA regulations per hospital policy.

Hours/Schedule

.8 FTE; 32 hours per pay period

This position is located in the Waterloo Registration area; outpatient testing and procedures

Minimum Qualifications

• Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties.

• Completion of Medical Secretary program or other general office training preferred.

• One- year medical office experience (scheduling, insurance, or registration) preferred. Hospital experience and or medical terminology preferred.

• Strong computer skills, Windows experience. Database software, mainframe information systems.

• Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.

• Ability to work with diverse groups of people and to work under pressure.

Position Highlights and Benefits

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs

• Personalized health insurance plans including dental and vision.

• Paid time off

• Long- and short-term leave

• Retirement planning

• Life insurance coverage

Ministry/Facility Information

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center

• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation

• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.