Representative, Patient Access I - Cedar Falls - Part-time - Evenings

Trinity Health; Cedar Falls (IA); On-site; USD 27,000 - 38,000; Part time

Benefits offered by this job

Wellness program

Health insurance options

Paid time off

Retirement planning

Life insurance

Job summary

MercyOne Northeast Iowa is seeking a part-time patient access clerk for the Cedar Falls area. The role involves gathering patient demographics and insurance details, ensuring proper documentation, and guiding patients through the check-in process.

You will handle sign-offs, verify eligibility, and coordinate with departments to ensure smooth patient flow while adhering to HIPAA and hospital policies. This position supports Women’s and Outpatient services during the evening shift.

Qualifications

• Requires reading, writing and understanding English, and effective communication with patients and staff.
• One year medical office experience preferred; hospital experience and medical terminology appreciated.
• Strong computer skills and Windows experience; familiarity with database software and mainframe systems.

Responsibilities

• Gathers patient demographic and financial information and obtains signatures.
• Answers telephone; bed assignments made; communicates with house supervisor.
• Informs patient of hospital regulations; secures armband and signatures on documents.
• Determines need for hospital issued ABN waiver.
• Escorts patient to assigned area; greets patients at check-in.
• Scans physician orders, drivers licenses, insurance cards, consents, etc.
• Pre-register all scheduled tests.
• Follows HIPAA and EMTALA; adheres to safety policies.

Skills

Medical office experience

Strong computer skills

Reading & writing English

Windows experience

Education

Medical Secretary program or equivalent

Tools

Database software

Mainframe information systems

Job description

Employment Type:

Part time Shift: Evening Shift

Description:

Position Purpose: Gathers patient demographic and financial information and enters into computer system. Assigns patient rooms, prepares appropriate documentation and transports/escorts patient to assigned area.

What you will Do:

• Gathers patient demographic and financial information. Obtains appropriate signatures.
• Answers telephone, bed assignments made, stat cleans ordered and appropriate communication to house supervisor.
• Informs patient of hospital regulations, secures armband and obtains signatures on appropriate documents.
• Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).
• Assures patient escorted/transported to assigned area. Meet and greet patients as registration process begins.
• Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).
• Pre-register all scheduled tests.
• Adheres to all safety, infection control and colleague health policies and procedures. Follows HIPAA, and EMTALA regulations per hospital policy.

Hours/Schedule:

.6 FTE; 24 hours per pay period

Patient access located at our Women's and Outpatient area with Surgery, Outpatient Clinic, Wound Clinic and Breast Clinic patient's check-in

Minimum Qualifications:

• Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties.
• Completion of Medical Secretary program or other general office training preferred.
• One- year medical office experience (scheduling, insurance, or registration) preferred. Hospital experience and or medical terminology preferred.
• Strong computer skills, Windows experience. Database software, mainframe information systems.
• Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.
• Ability to work with diverse groups of people and to work under pressure.

Position Highlights and Benefits

• Wellness programs
• Personalized health insurance plans including dental and vision.
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

Ministry/Facility Information:

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

• MercyOne Waterloo Medical Center , an Area Level III Trauma Center and an accredited chest pain center
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
• MercyOne Oelwein Medical Center , Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group - Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.