Representative, Patient Access I - Waterloo ED- Part-time - 2nd Shift

Trinity Health Mid-Atlantic; Town of Waterloo (NY); On-site; USD 22,000 - 33,000; Part time

Job summary

Trinity Health on MercyOne Waterloo Medical Center is seeking a part-time Medical Secretary/Registration specialist for the Evening Shift. You will gather patient demographic and financial information, assign beds, prepare necessary documentation, and escort patients to the appropriate areas.

Pre-register scheduled tests, collect signatures, answer calls, and coordinate with the house supervisor. The role requires English proficiency, medical office experience, and strong computer skills.

Qualifications

• Requires ability to read, write and understand English and communicate effectively.
• Completion of Medical Secretary program or general office training preferred.
• One year medical office experience (scheduling, insurance, or registration) preferred.
• Hospital experience and/or medical terminology preferred.
• Strong computer skills, Windows experience.
• Database software and mainframe information systems familiarity.
• Ability to communicate tactfully with staff, patients and the public.
• Ability to work with diverse groups and under pressure.

Responsibilities

• Gathers patient demographic and financial information.
• Obtains appropriate signatures and answers telephone.
• Answers telephone, bed assignments made, stat cleans ordered and communicates to the house supervisor.
• Informs patient of hospital regulations, secures armband and obtains signatures on documents.
• Makes determinations regarding need for ABN waiver.
• Escort/transport patients to assigned area.
• Meet and greet patients as registration begins.
• Scans physician orders, driver licenses, insurance cards, consents, etc.
• Pre-register all scheduled tests.
• Adheres to safety, infection control and colleague health policies and procedures.
• Follows HIPAA and EMTALA regulations per hospital policy.

Skills

English proficiency

Medical secretary

Medical office experience

Computer skills

Windows

Database software

Mainframe systems

Interpersonal skills

Pressure handling

Education

Medical Secretary program

Tools

Database software

Mainframe systems

Job description

Employment Type: Part time Shift: Evening Shift

Position Purpose: Gathers patient demographic and financial information and enters into computer system. Assigns patient rooms, prepares appropriate documentation and transports/escorts patient to assigned area.

What you will Do

• Gathers patient demographic and financial information.
• Obtains appropriate signatures.
• Answers telephone, bed assignments made, stat cleans ordered and appropriate communication to house supervisor.
• Informs patient of hospital regulations, secures armband and obtains signatures on appropriate documents.
• Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).
• Assures patient escorted/transported to assigned area.
• Meet and greet patients as registration process begins.
• Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).
• Pre-register all scheduled tests.
• Adheres to all safety, infection control and colleague health policies and procedures.
• Follows HIPAA, and EMTALA regulations per hospital policy.

Hours/Schedule

0.6 FTE; 24 hours per pay period; 2nd Shift; includes a weekend rotation.

Minimum Qualifications

• Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties.
• Completion of Medical Secretary program or other general office training preferred.
• One- year medical office experience (scheduling, insurance, or registration) preferred.
• Hospital experience and or medical terminology preferred.
• Strong computer skills, Windows experience.
• Database software, mainframe information systems.
• Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.
• Ability to work with diverse groups of people and to work under pressure.

Position Highlights and Benefits

• Wellness programs
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage
• Ministry

Ministry/Facility Information

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.