Representative- Patient

North Mississippi Medical Center, Inc; United States; On-site; USD 21,000 - 26,000; Full time

Job summary

North Mississippi Health Services is seeking a Patient Representative to coordinate care for patients and their families, provide information, and offer emotional support in a compassionate hospital setting. You will liaise with care teams, educate families, and help resolve issues to ensure a smoother patient experience.

The role emphasizes strong communication, empathy, and the ability to manage waiting areas, while adhering to policies and ensuring patient confidentiality.

Qualifications

• Proficient computer skills (Word and Excel) required.
• Strong communication and empathy essential for interface with care teams and families.
• Ability to educate patients/family members about policies and procedures.
• Maintains confidentiality and complies with relevant regulations.

Responsibilities

• Coordinate care with family members and interface with care teams.
• Orient and educate patients, family members, and visitors in the waiting area.
• Greet individuals warmly and relay needs to staff clearly.
• Provide emotional support and assist with information requests.

Skills

Communication skills

Empathy

Customer service

Organizational skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Decision-making

Confidentiality

Education

Associate's degree

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Department:

16107460 Patient Representatives

Work Shift:

Night shift position 7 on/ 7 off

Job Description:

The Patient Representative at North Mississippi Health Services is responsible for coordinating the patient's family and loved ones' experience, including providing support, information, and education as needed. This role requires strong communication skills and empathy to interface with both care teams and patient loved ones to facilitate information sharing, needs escalation, and any issue resolution. This includes monitoring and maintaining waiting room supplies and acting to support loved ones' needs to provide the best and most comfortable experience possible.

JOB FUNCTIONS

Coordinates:

• Effectively and efficiently coordinates care to family members by monitoring and evaluating interdisciplinary care.

Orients/Educates:

• Orients and educates patients/family members/visitors to the Critical Care waiting area, policies, and procedures.

Customer Service/Customer Relations:

• Greets individuals in a positive and caring manner.


• Effectively and efficiently relays the needs and concerns of patient's family members/visitors to staff.


• Provides emotional support to family members as needed.


• Receives requests and provides general information to patient/family member as requested.


• Assists in the resolutions of patient/family member issues/problems.


• Assists family with grieving processes and procedures.

Communication:

• Promotes effective communication amongst care team, treating clinicians, patients, family members, etc.

Liaison:

• Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction.

Inventory:

• Assesses and maintains waiting room supplies in a cost-effective manner.


• Complies with budgetary guidelines.

Regulation:

• Adheres to NMHS/NMMC Policies/Procedures/Guidelines.


• Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues.

Knowledge Skills and Abilities

• Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required


• Demonstrated decision-making and problem-solving skills; required


• Excellent organizational and communication (written and verbal) skills; required


• Excellent human relations skills; required


• Excellent interpersonal skills; required


• Working knowledge of the development of adolescent, adult, and geriatric patients; required


• Must maintain patient/family confidentiality with all aspects of information in accordance with practice, State and Federal regulations


• Must have extensive contact with family members, visitors, physicians, nurses, internal/external customers/resources


• Must have excellent written and verbal communication skills


• Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve

Physical Demands

• Standing. Constantly


• Walking. Frequently


• Sitting. Rarely


• Lifting/Carrying. Frequently 50 lbs


• Pushing/Pulling. Frequently


• Climbing. occasionally


• Balancing. occasionally


• Stooping/Kneeling/Bending. Frequently


• Reaching/Over Head Work. Frequently


• Grasping. Frequently


• Speaking. occasionally


• Hearing. Constantly


• Repetitive Motions. Constantly


• Eye/Hand/Foot Coordinations. Frequently

Salary Range:

$15.07-$18.84

Education:

Associate's Degree | Business Administration/Management | Not Required

High School Diploma, GED, or Project Search Graduate | Required