Representative-Patient

North Mississippi Health Services, Inc.; Tupelo (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

North Mississippi Health Services, Inc. in Tupelo, MS is seeking a dedicated Care Coordinator to help ensure seamless interprofessional care, educate patients and families, and provide emotional support in the Critical Care waiting area.

The role involves greeting families, relaying needs to staff, and assisting with grieving processes as needed. The position emphasizes strong communication, organizational skills, and the ability to navigate budget considerations while adhering to NMHS/NMMC

Qualifications

• High School Diploma or GED or higher is required.
• Associates degree preferred.
• Minimum 2 years experience in a clinical setting.
• Proficient in Microsoft Word and Excel.
• Excellent organizational and communication skills.
• Strong human relations and interpersonal skills.
• Working knowledge of adolescent, adult, and geriatric care.

Responsibilities

• Coordinate care by monitoring and evaluating interdisciplinary teams.
• Orient and educate patients and families in the waiting area.
• Greet individuals in a positive, caring manner.
• Relay needs of patients\' families to staff.
• Provide emotional support to family members.
• Assist families with grieving processes and procedures.
• Communicate effectively among care team and patients.
• Serve as liaison between patient care personnel and families.
• Maintain waiting room supplies within budget.
• Adhere to NMHS/NMMC policies and guidelines.

Skills

Microsoft Word

Microsoft Excel

Organizational skills

Written and verbal communication

Interpersonal skills

Organizational skills

Interpersonal skills

Team liaison

Education

High School Diploma or GED

Associates Degree

Tools

Microsoft Word

Microsoft Excel

Job description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description

Coordinates:

• Effectively and efficiently coordinates care to family members by monitoring and evaluating interdisciplinary care
  Orients/Educates:
• Orients and educates patients/family members/visitors to the Critical Care waiting area, policies, and procedures
  Customer Service/Customer Relations:
• Greets individuals in a positive and caring manner
• Effectively and efficiently relay the needs and concerns of patient’s family members/visitors to staff
• Provides emotional support to family members as needed
• Receive requests and provides general information to patient/family member as requested
• Assists in the resolutions of patient/family member issues/problems
• Assists family with grieving processes and procedures
  Communication:
• Promotes effective communication amongst care team, treating clinicians, patients, family members, etc.
  Liaison:
• Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction
  Inventory:
• Assesses and maintains waiting room supplies in a cost-effective manner
• Complies with budgetary guidelines
  Regulation:
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines
• Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues
  Requirements:
• High School Diploma or equivalent, required; Associates Degree, preferred
• Minimum of 2 years experience in a clinical setting; preferred
• Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
• Demonstrated decision-making and problem-solving skills; required
• Excellent organizational and communication (written and verbal) skills; required
• Excellent human relations skills; required
• Excellent interpersonal skills; required
• Working knowledge of the development of adolescent, adult, and geriatric patients; required

Requirements

No additional requirements from any stated in the above description.

Education

You must have the following education to apply:

You must have a High School Diploma or GED or higher