Representative - Inside Sales

CSS; Kent (WA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Commission in addition to base salary

Job summary

CSS is hiring a Representative - Inside Sales in Kent, WA. You will interact with existing customers to grow sales of our products and services, process orders, and expand the current book of accounts.

You will work with outside sales to hit goals, use proactive selling techniques, and contribute to improving order accuracy and customer satisfaction. A base salary plus commission awaits the right candidate with strong communication and multitasking skills.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 2–4 years of sales and sales administration experience.
• Proficient in Microsoft Office; basic computer skills.
• Ability to multi-task and work in a team.
• Clear verbal and written communication skills.
• Travel 0–25% of the time.

Responsibilities

• Obtain orders via email and phone; verify items and enter orders.
• Suggest related items to increase order value.
• Own, qualify and develop opportunities from marketing/outside sales.
• Identify ways to improve processes.
• Prepare quotations to secure orders.
• Review open orders and manage risk of delays.
• Maintain backorder/backorder/expedite reports and notify customers.
• Report industry trends and customer feedback to management.

Skills

Sales experience

Customer service

Communication

Team collaboration

Attention to detail

Time management

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Salesforce

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**