Representative - Inside Sales

CSS; Mattoon (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Commission based on sales performance

Job summary

CSS is seeking a dedicated Representative - Inside Sales to enhance customer satisfaction and drive sales growth in Mattoon, Illinois. This role involves obtaining and processing orders, collaborating with outside sales, and suggesting related products to customers.

The ideal candidate will have 1-4 years of sales experience, a strong attention to detail, and the ability to multitask in a team environment. Opportunities to earn commission based on sales performance are also included.

Qualifications

• 1-4 years of experience in sales and sales administration.
• Ability to multitask and work in a team environment.
• Ability to prospect and market to existing and potential accounts.

Responsibilities

• Obtain and process orders through email and phone calls.
• Suggest related items to increase orders and explain features.
• Develop opportunities passed from marketing and sales.

Skills

Sales knowledge and experience

Ability to perform basic computer skills

Attention to detail

Clear communication skills

Ability to work independently

Education

High School Degree or Equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required; Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.