Representative II, Reorder Status & Demand Generation

Cardinal Health; États-Unis; À distance; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Access to wages before pay day with my

Résumé du poste

Cardinal Health is seeking a Representative II in Customer Service Operations to provide exceptional service to internal and external customers by phone. National coverage across time zones, handling 50–60 calls daily, with a focus on order placement, inquiries, and issue resolution.

The role emphasizes adherence to procedures, confidentiality, and contributing to a fast-paced team. Remote-friendly, with hours listed in PST, and a standard hourly wage range.

Qualifications

• 1–3 years of experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.
• Work experience in a fast-paced high-volume call center, preferred.
• Work experience in healthcare, preferred.
• Prior order & or re-order entry preferred.

Responsabilités

• Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns).
• Processes customer purchase orders.
• Maintains operations by following policies & procedures.
• Maintains customers confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Adheres to departmental service levels and KPI'S.

Connaissances

Customer service

Call center experience

Healthcare knowledge

Formation

High School Diploma

Description du poste

Remote Hours

Monday - Friday, 8:30 AM - 5:00 PM PST, Monday - Friday, 9:30 AM - 6:00 PM PST

Job Summary

The Representative II, Customer Service Operations provides the Cardinal Health’s internal and external customers with an exceptional experience by phone. Service is provided nationally across all time zones. Our front-line phone support agents are our first point of contact to assist customers to place orders, handle inquiries and typically receive 50 to 60 calls a day. Inbound volumes are fluent based on demand in the market.

Responsibilities

• Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
• Processes customer purchase orders
• Maintains operations by following policies & procedures
• Maintains customers confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• Adheres to departmental service levels and KPI'S
• Adapts to new assignments and working in a fast-pace changing environment
• Identifies opportunities for continued process improvement
• Assists with new hires with onboarding

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Work experience in a fast-paced high-volume call center, preferred
• Work experience in healthcare, preferred
• Prior order & or re-order entry preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Salary

Anticipated hourly range: $15.75 per hour - $18.50 per hour.

Bonus eligible: No.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application Window

Application window anticipated to close: 12/11/2026.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Company Culture

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

About Cardinal Health

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.

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