Senior Representative, Customer Service Order Management

Cardinal Health; United States; Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k plan

Early wage access

FSAs

Disability coverage

Parental leave

Job summary

Cardinal Health, headquartered in Dublin, Ohio, seeks a customer-focused professional to manage inquiries from initial contact through to resolution, ensuring an exceptional customer experience. You will resolve issues from routine requests to complex cases requiring detailed research and follow-up.

The role involves processing orders, coordinating with Operations, Logistics, Pricing, and Sales, and supporting designated sales activities within approved limits.

Qualifications

• High School Diploma or equivalent.
• 2+ years of customer-facing experience in a fast-paced environment preferred.
• Proficient in navigating multiple systems to resolve customer inquiries.
• Effective verbal and written communication skills.
• Strong interpersonal, critical-thinking, and problem-solving abilities.
• Highly organized, detail-oriented, and able to work with urgency.

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex issues requiring detailed research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with cross-functional teams to resolve concerns.
• Support sales-related activities within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer service

Communication

Problem solving

Interpersonal

Research

Time management

Education

High School Diploma

Job description

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow‑up.
• Process customer orders, returns, and order‑related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross‑functional teams to resolve concerns.
• Support designated sales‑related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• 2+ years of customer‑facing experience in a fast‑paced environment (preferred).
• Proficient in navigating multiple systems to resolve customer inquiries.
• Effective verbal and written communication skills.
• Strong interpersonal, critical‑thinking, and problem‑solving abilities.
• Highly organized, detail‑oriented, and able to work with urgency.

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
• In‑depth knowledge in technical or specialty area.
• Applies advanced skills to resolve complex problems independently.
• May modify process to resolve situations.
• Works independently within established procedures; may receive general guidance on new assignments.
• May provide general guidance or technical assistance to less experienced team members.

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well‑being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work‑Life resources
• Paid parental leave
• Healthy lifestyle programs

Anticipated hourly range: $19.20 per hour - $24.75 per hour

Bonus eligible: No

Application window anticipated to close: 10/30/2026

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.

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