Representative II, Reorder Status & Demand Generation

Cardinal Health, Inc.; United States; Remote; USD 22,000 - 25,000; Full time

Job summary

Cardinal Health is seeking a Representative II, Customer Service Operations to provide exceptional service to internal and external customers by phone. This national role handles orders, inquiries, and problem resolution across time zones, with frontline support as the first contact for placing orders and handling inquiries.

The position emphasizes responding to inquiries, processing orders, maintaining policy compliance, and protecting confidentiality.

Qualifications

• 1–3 years of experience in a fast-paced, high-volume call center.
• Healthcare industry experience preferred.
• Prior order and/or re-order entry preferred.

Responsibilities

• Responds to all customer inquiries including order status and pricing.
• Processes customer purchase orders.
• Maintains operations by following policies and procedures.
• Maintains confidentiality of information.
• Contributes to team goals and KPIs.
• Adapts to fast-paced environments.
• Identifies opportunities for process improvement.
• Supports onboarding of new hires.

Skills

Call center experience

Customer service

Order entry

Education

High School Diploma

Job description

Remote Hours:

Monday - Friday, 8:30 AM - 5:00 PM PST

Monday - Friday, 9:30 AM - 6:00 PM PST

What Customer Order Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Job Summary

The Representative II, Customer Service Operations provides the Cardinal Health’s internal and external customers with an exceptional experience by phone. Service is provided nationally across all time zones. Our front-line phone support agents are our first point of contact to assist customers to place orders, handle inquiries and typically receive 50 to 60 calls a day. Inbound volumes are fluent based on demand in the market.

Responsibilities

• Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
• Processes customer purchase orders
• Maintains operations by following policies & procedures
• Maintains customers confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• Adheres to departmental service levels and KPI’S
• Adapts to new assignments and working in a fast-pace changing environment
• Identifies opportunities for continued process improvement
• Assists with new hires with onboarding

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Work experience in a fast-paced high-volume call center, preferred
• Work experience in healthcare, preferred
• Prior order & or re-order entry preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Anticipated hourly range

$15.75 per hour - $18.50 per hour

Bonus eligible

No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Hourly range note

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates encouraged

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Inclusive workplace statement

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.